Shamira Bernal Bravo
Summary
Motivated and adaptable professional with hands-on experience in IT support, technical troubleshooting, and digital systems management. Experienced in maintaining Windows-based systems, configuring security cameras, managing EMR software, and providing technical assistance to diverse clients. Currently completing the Google Cybersecurity Professional Certificate, with strong foundational knowledge in cybersecurity principles and a commitment to data accuracy, problem-solving, and digital security. Bilingual in English and Spanish, with excellent communication, teamwork, and organizational skills, seeking an entry-level IT or cybersecurity role to leverage technical expertise and transferable skills in a professional setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Technical & Personal Assistant
Self-employed
08.2022 - Current
- Managed daily schedules and appointments to optimize time efficiency.
- Provide technical support and basic computer, TV, and smartphone repairs for elderly Spanish-speaking clients.
- Manage administrative tasks including organizing bills, receipts, and digital documents.
- Assist clients with online services and applications, ensuring clear communication and guidance in Spanish.
- Offer general assistance such as pet care and household management as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Retail Sales Associate Cashier (Seasonal)
Burlington
11.2024 - 01.2025
- Processed customer transactions accurately using point-of-sale systems
- Learned duties for various positions and provided backup at key times.
- Verified product information, generated item codes for missing tags, and corrected pricing discrepancies.
- Handled cash, credit, and return transactions while following store security and fraud-prevention procedures.
COVID-19 STEM Community Education & Empowerment
Weill Cornell Medical Center
01.2023 - 04.2023
- Conducted digital research on misinformation trends and public response to COVID-19 using online data sources and community reports.
- Analyzed patterns between misinformation, healthcare access, and virus spread;applying data-driven reasoning to identify risk factors.
- Created research summaries and visual presentations to communicate technical information clearly to non-technical audiences.
- Collaborated remotely using digital collaboration tools to manage shared documents, data, and reports.
Intern
Sure Medical Care
08.2021 - 09.2022
- Assisted in patient intake processes, ensuring accurate documentation and compliance with health regulations.
- Supported healthcare providers by preparing medical records and facilitating communication between departments.
- Managed Electronic Medical Record (EMR) systems to securely input, update, and organize patient data in compliance with HIPAA privacy standards.
- Monitored data integrity and performed basic system troubleshooting, ensuring accurate transmission of lab results and patient information.
- Conducted and documented diagnostic tests (EKG, urinalysis, blood work, glucose) and ensured precise digital recordkeeping.
Cyber Uz – Technical Assistant
Maria Guillen
07.2019 - 11.2021
- Maintained and programmed over 20 Windows-based computers, ensuring optimal system performance and reliability.
- Performed software installation, updates, and troubleshooting, with occasional hardware diagnostics and repairs.
- Assisted customers with Microsoft Office (Word, Excel, PowerPoint) and provided basic IT support for internet and printing services.
- Configured and maintained security camera systems and resolved network connectivity issues as needed.
- Diagnosed and repaired printers, computer peripherals, and gaming consoles (PlayStation) to restore functionality.
- Developed strong problem-solving, multitasking, and technical customer support skills in a fast-paced environment.
Education
Associate of Science -
City University of New York
New York (City), NYSkills
- Windows & basic Mac/iOS
- Microsoft Office Suite, Google Workspace
- Computer & peripheral troubleshooting
- Network & security camera configuration
- Friendly, positive attitude
- Multitasking Abilities
- Attention to detail & accuracy
- Problem-solving & critical thinking
- Adaptability & quick learner
- Bilingual: English & Spanish
- Customer service
- Dedicated team player
Certification
- Google Cybersecurity Professional Certificate – In Progress (Coursera)
- Beginner's Guide to Cybersecurity – Verizon Skill Forward Program (Completed)
- CompTIA Security+ – Planned
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate Cashier (Seasonal)
Burlington
11.2024 - 01.2025
COVID-19 STEM Community Education & Empowerment
Weill Cornell Medical Center
01.2023 - 04.2023
Independent Technical & Personal Assistant
Self-employed
08.2022 - Current
Intern
Sure Medical Care
08.2021 - 09.2022
Cyber Uz – Technical Assistant
Maria Guillen
07.2019 - 11.2021
Associate of Science -
City University of New York