Shamira Hathorne
Mobile
Summary
Personable and dedicated customer service representative with an extensive 20 years experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Clinical Service Representative
Fastpace Health
Mobile
09.2024 - Current
- Managed patient intake processes for efficient service delivery.
- Coordinated appointment scheduling to optimize provider availability.
- Assisted patients with insurance inquiries and billing questions.
- Educated patients on clinic services and procedures effectively.
- Attended regular team meetings in order to stay abreast of changes in protocols or processes.
- Assisted in the coordination of patient care by providing information to health care professionals.
- Assisted with training new employees on various procedures related to clinic operations.
Clinical Service Representative
Piedmont Urgent Care By Wellstreet
06.2019 - 09.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Limited Radiology Technician Certificate
Patient Service Representative/Scheduler
Southern Crescent Women's Healthcare
01.2016 - 06.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Service Representative
Peachtree Immediate Care
01.2013 - 01.2016
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Trained new staff on filing, phone etiquette and other office duties.
- Assist with company protocols to adhere with DOT Guideline & OcceMed Services.
Front /Front and Back Office Medical Assistant
Concentra
01.2006 - 01.2013
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Ordered prescription refills on behalf of existing office patients.
- Daily calibration for PFT, Audiogram, CBC Machine & Etc.
- Proficiency With Venipucture, Injections & Limited Radiology Tech Certificate.
Education
Medical Assistant Diploma - Medical Assisting CMA
Sanford Brown College
Atlanta,GA 01.2005 - 05/2006
High School Diploma -
BC Rain High
Mobile, ALSome College - Associates Of Science In Nursing
Georgia Perimeter College
Decatur, GASkills
- Epic EMR Systems
- Sterile Procedures and Techniques
- Charting Expertise
- Account Management
- Compassionate Patient Care
- Assist with Minor Procedure, Blood Draws & Injections
- Wound Care and Irrigation
- HIPPA /DOT Compliance & UDS
- EKG Set Up and Monitoring
- OB/GYN Procedures
- Limited Radiology Tech Certificate
Accomplishments
Current BLS/ CPR Certified
Birth Doula Training & Certificate In 2021
Potential Enrollment Diagnostic Sonography Associates In Science.
Timeline
Clinical Service Representative
Fastpace Health
09.2024 - Current
Clinical Service Representative
Piedmont Urgent Care By Wellstreet
06.2019 - 09.2024
Patient Service Representative/Scheduler
Southern Crescent Women's Healthcare
01.2016 - 06.2019
Patient Service Representative
Peachtree Immediate Care
01.2013 - 01.2016
Front /Front and Back Office Medical Assistant
Concentra
01.2006 - 01.2013
Medical Assistant Diploma - Medical Assisting CMA
Sanford Brown College
01.2005 - 05/2006
High School Diploma -
BC Rain High
Some College - Associates Of Science In Nursing
Georgia Perimeter College