Summary
Overview
Work History
Education
Skills
Timeline
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Sha Miracle Friday

Yukon,OK

Summary

Diligent Operations Management professional with a solid background in managing distribution operations and ensuring timely dispatches of deliveries. As a leader with extensive processing experience at the United States Postal Service I am reliable in adapting to changing needs while maintaining focus on collaboration and results. Skilled with inventory management, effective problem-solving and a sufficient time management ability. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations.

Overview

22
22
years of professional experience

Work History

Supervisor of Distribution Operations

United States Postal Service, USPS
02.2014 - Current
  • Improved distribution efficiency by streamlining processes and implementing innovative solutions.
  • Maintained a safe work environment, conducting regular safety training sessions for staff.
  • Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected processing disruptions.
  • Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
  • Increased customer satisfaction by ensuring timely deliveries and addressing mail processing concerns promptly.
  • Coordinated cross-functional initiatives aimed at improving overall efficiency from procurement to final delivery of mail.
  • Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
  • Conducted regular audits of distribution processes to identify areas for improvement and ensure compliance with internal standards and external regulations.
  • Fostered a culture of continuous improvement within the team by encouraging open feedback and innovative problem-solving approaches.
  • Established performance metrics for staff evaluation, promoting a results-oriented culture within the team.
  • Optimized warehouse layout to maximize storage capacity while maintaining easy access to mail volume for efficient staging and processing.
  • Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
  • Ensured accurate record-keeping practices throughout all aspects of distribution operations, enabling data-driven decision-making processes.
  • Generated valuable insights from analyzing key performance indicators, leading to continuous process improvements and increased efficiency.
  • Implemented cost-saving measures without compromising operational efficiency or customer satisfaction levels.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Built and maintained relationships with key departments and delivery units to support and ensure seamless operations.
  • Reviewed and managed operating budget, meeting department goals.
  • Developed Standard Operating Plans (SOP) and Standard Writing Instructions (SWI) for receiving, staging, processing and dispatching of Postal Service products.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Developed strong relationships with delivery units and transportation providers, negotiating favorable routes to minimize costs and maximize service quality.

Safety Ambassador

United States Postal Service, USPS
03.2013 - 04.2018
  • Improved workplace safety by conducting regular inspections and identifying potential hazards.
  • Conducted thorough incident investigations to identify root causes and recommend corrective actions.
  • Provided ongoing support to employees through coaching on safe work practices and hazard identification techniques.
  • Organized safety drills to evaluate employee readiness and improve overall emergency response capabilities.
  • Established strong relationships with colleagues across departments, fostering a collaborative approach towards addressing workplace risks.
  • Liaised with external agencies such as OSHA during inspections, demonstrating commitment to regulatory compliance standards.
  • Championed continuous improvement within the organization by staying abreast of industry best practices and emerging trends in workplace safety.
  • Supported injured workers throughout their recovery process by coordinating return-to-work programs tailored to individual needs.
  • Delivered engaging safety talks on various topics aimed at reinforcing key safety messages among workers.

Mail Handler

United States Postal Service, USPS
11.2012 - 03.2013
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
  • Mitigated potential delays with proactive troubleshooting efforts when faced with challenges like equipment malfunctions or unexpected changes in delivery routes.
  • Coordinated with transportation teams to ensure smooth transition of mail for delivery.
  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Attached identification materials to equipment for delivery tracking and sorting.

Daycare Owner/Operator

Self-Employed
02.2003 - 05.2012
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
  • Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
  • Streamlined daily operations by implementing efficient scheduling systems for both staff and students.
  • Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of childcare professionals.
  • Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
  • Developed and executed curriculum focused on early childhood education, fostering cognitive and social development.
  • Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.

Education

Child Development Associate Certification - Early Childhood Care And Education

Oklahoma State University
Oklahoma City
05-2004

Skills

  • Shipping and receiving
  • Warehouse Operations
  • Operational Efficiency
  • Operational Excellence
  • Supply Chain Optimization
  • Teamwork and Collaboration
  • Time Management
  • Effective Communication
  • Daily Operations Management
  • Work Planning and Prioritization
  • Professionalism

Timeline

Supervisor of Distribution Operations

United States Postal Service, USPS
02.2014 - Current

Safety Ambassador

United States Postal Service, USPS
03.2013 - 04.2018

Mail Handler

United States Postal Service, USPS
11.2012 - 03.2013

Daycare Owner/Operator

Self-Employed
02.2003 - 05.2012

Child Development Associate Certification - Early Childhood Care And Education

Oklahoma State University

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Sha Miracle Friday