Stephannie Alexander

Handled and assisted in personnel hiring and interviews. Managed employee-related issues, including reviews, discipline, and workforce planning. Processed time cards, payroll adjustments, and pay increase forms. Conducted financial reporting and planning for profit and loss statements. Provided operational insights and process analysis for prospective clients. Facilitated daily interactions with customers' compliance teams and freight forwarders.
Trained new employees on operational procedures and best practices. Implemented safety protocols to maintain compliance with industry regulations. Supervised the inbound, outbound, and inventory areas of the operations. Monitored inventory levels to optimize supply chain management processes. Collaborated with management to develop strategies for improving workflow efficiency. Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities. Provided leadership through coaching, mentoring, and motivating team members toward achieving goals. Analyzed customer orders to determine the most effective shipping methods, routes, and carriers. Performed root cause analysis after incidents or accidents occurred within the warehouse environment. Directed the maintenance and repair of all distribution equipment to ensure safe operations. Reviewed supply chain strategies regularly for improvement opportunities, focusing on cost-saving initiatives. Coordinated with other departments to ensure the timely delivery of goods to customers. Addressed problems head-on and worked with customers, personnel, and supervisors to resolve concerns. Inspected equipment, facilities, and vehicles regularly to assess safety.

Updated system with order specifics and customer details, preferences, and billing information. Utilized various software and tools to streamline processes, and optimize performance. Updated databases with new and modified customer data. Contacted customers about potential service upgrades, new services, and account changes. Led on-site and off-site customer support teams across multiple time zones including travel. Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs. Participated in regular team meetings to discuss performance, strategies, and goals. Escalated unresolved issues to appropriate departments for further investigation. Collaborated closely with team members to achieve project objectives and meet deadlines. Worked with cross-functional teams to achieve goals.

Handled and assisted in personnel hiring and interviews. Managed employee-related issues, including reviews, discipline, and workforce planning. Processed time cards, payroll adjustments, and pay increase forms. Conducted financial reporting and planning for profit and loss statements. Provided operational insights and process analysis for prospective clients. Facilitated daily interactions with customers' compliance teams and freight forwarders.
Trained new employees on operational procedures and best practices. Implemented safety protocols to maintain compliance with industry regulations. Supervised the inbound, outbound, and inventory areas of the operations. Monitored inventory levels to optimize supply chain management processes. Collaborated with management to develop strategies for improving workflow efficiency. Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities. Provided leadership through coaching, mentoring, and motivating team members toward achieving goals. Analyzed customer orders to determine the most effective shipping methods, routes, and carriers. Performed root cause analysis after incidents or accidents occurred within the warehouse environment. Directed the maintenance and repair of all distribution equipment to ensure safe operations. Reviewed supply chain strategies regularly for improvement opportunities, focusing on cost-saving initiatives. Coordinated with other departments to ensure the timely delivery of goods to customers. Addressed problems head-on and worked with customers, personnel, and supervisors to resolve concerns. Inspected equipment, facilities, and vehicles regularly to assess safety.

• Conducted initial new hire training. Trained employees on operational procedures and safety protocols effectively. Facilitated hands-on training sessions to enhance team skills and knowledge. Collaborated with management to align training programs with company goals. Maintained up-to-date knowledge of industry standards and best practices continuously. Provided ongoing support to trainees, addressing questions and concerns promptly. Provided on-site coaching and mentoring to new employees in the operations team. Facilitated group learning sessions to ensure an understanding of operational procedures. Conducted regular assessments of employee performance, and identified areas for improvement. Organized monthly meetings with management to discuss training needs and objectives. Prepared instructional materials, such as handouts, visual aids, and manuals. Scheduled classes are based on the availability of classrooms, equipment, or instructors. Participated in and attended meetings or seminars to obtain information for use in training programs. Monitored employee progress during onboarding processes, and provided guidance when needed. Maintained detailed records of all training activities conducted by the organization. Created comprehensive reports summarizing training results and feedback from participants. Conducted OSHA compliance audits for various work sites. Collaborated with management to implement safety improvements. Trained staff on auditing practices and compliance requirements. Analyzed data trends to identify potential areas of concern in operations. Presented audit findings and recommendations to senior management teams.
• Implemented process improvements based on audit observations and feedback. Monitored internal auditors' performance during statutory audits. Managed a team of auditors in the inbound and outbound areas of the operations in several accounts. Documented audit findings and recommended corrective actions to management. Created detailed audit work papers documenting all aspects of the audit engagement process. Developed audit strategies, plans, programs, and procedures in compliance with professional standards. Prepared reports summarizing audit results for senior management review. Investigated reported incidents, or suspected violations, of applicable rules and regulations. Managed and trained team members to enhance audit department performance, and increase operational efficiency. Researched and implemented best practices to improve audit results. Cross-trained employees enable the completion of priority tasks during personnel absences.

Handled and assisted in personnel hiring and interviews. Managed employee-related issues, including reviews, discipline, and workforce planning. Processed time cards, payroll adjustments, and pay increase forms. Conducted financial reporting and planning for profit and loss statements. Provided operational insights and process analysis for prospective clients. Facilitated daily interactions with customers' compliance teams and freight forwarders.
Trained new employees on operational procedures and best practices. Implemented safety protocols to maintain compliance with industry regulations. Supervised the inbound, outbound, and inventory areas of the operations. Monitored inventory levels to optimize supply chain management processes. Collaborated with management to develop strategies for improving workflow efficiency. Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities. Provided leadership through coaching, mentoring, and motivating team members toward achieving goals. Analyzed customer orders to determine the most effective shipping methods, routes, and carriers. Performed root cause analysis after incidents or accidents occurred within the warehouse environment. Directed the maintenance and repair of all distribution equipment to ensure safe operations. Reviewed supply chain strategies regularly for improvement opportunities, focusing on cost-saving initiatives. Coordinated with other departments to ensure the timely delivery of goods to customers. Addressed problems head-on and worked with customers, personnel, and supervisors to resolve concerns. Inspected equipment, facilities, and vehicles regularly to assess safety.

Handled incoming correspondence from the airport ramp area, and prioritized responses for management review. Answered phone calls and emails to provide information, resulting in effective business correspondence. Entered data into spreadsheets using Microsoft Excel, or other similar programs. Handled confidential documents in an organized fashion, according to established protocol.

Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff. Compiled data from the airport ramp into organized reports for review by management team. Handled incoming calls and directed callers to appropriate department or employee.