Shamirah Vance
Philadelphia,PA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and cleaning, notably at Team Clean. Proven ability to enhance client satisfaction through effective communication and meticulous housekeeping. Skilled in time management and problem-solving, consistently maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Cleaner
Team Clean
Philadelphia, PA
12.2024 - Current
- Executed cleaning tasks efficiently across various facilities, ensuring high standards of cleanliness and hygiene.
- Operated cleaning equipment including vacuums, floor scrubbers, and pressure washers to maintain safe environments.
- Managed waste disposal processes, adhering to environmental regulations and promoting sustainability initiatives.
- Collaborated with team members to develop effective cleaning schedules that optimized workflow and productivity.
- Conducted routine inspections of assigned areas to identify maintenance needs and ensure compliance with safety protocols.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Sales Associate
Madrag Clothing Store
Philadelphia, PA
08.2024 - 10.2024
- Handled customer returns and exchanges with professionalism to promote satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Restocked inventory regularly, ensuring product availability and optimal presentation.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Chic-Fil-A
11.2023 - 07.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment and maintained food safety standards during food preparation.
- Collaborated with team members to efficiently manage high-volume service periods.
- Assisted in training new employees on operational procedures and customer engagement techniques.
- Handled cash transactions accurately, ensuring balanced registers at end of shifts.
- Maintained cleanliness and organization of dining area, following health regulations.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Sales Associate
Marshalls
Philadelphia, PA
12.2023 - 01.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Handled customer returns and exchanges with professionalism to promote satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Volunteer
Cradles To Crayons Child Care & Learning Center
Philadelphia, PA
01.2023 - 06.2023
- Supported daily operations by maintaining clean and organized learning environments.
- Assisted educators in implementing lesson plans and engaging children in activities.
- Adapted to diverse needs of children, ensuring inclusive participation in programs.
- Collaborated with team members to create a positive and enriching atmosphere for children.
- Contributed to safety protocols by monitoring play areas and reporting hazards promptly.
- Developed strong relationships with families, fostering open communication regarding child progress.
- Assisted with special events and programs.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
Biomedical Sciences
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Mastery Pickett Charter
Philadelphia, PA06.2024
Skills
Cleaning and sanitizing
Sweeping and mopping
Housekeeping
Customer service
Laundry
Telephone skills
Time management
Organization skills
Customer/Client relations
Scheduling appointments
Greeting and seating clients
Food handling safety
Patient
Patient care
Attention to detail
Problem-solving
Timeline
Cleaner
Team Clean
12.2024 - Current
Sales Associate
Madrag Clothing Store
08.2024 - 10.2024
Sales Associate
Marshalls
12.2023 - 01.2024
Team Member
Chic-Fil-A
11.2023 - 07.2024
Volunteer
Cradles To Crayons Child Care & Learning Center
01.2023 - 06.2023
Biomedical Sciences
Community College of Philadelphia
High School Diploma -
Mastery Pickett Charter