Shamise Moyer
Mount Juliet,TN
Summary
Resourceful results-focused insurance professional with experience in overseeing business operations and willingness to take on challenging roles. Proactive leader with experience in coaching others to reach their full potential, team collaboration, data analysis, time management, and organization while consistently exceeding expectations. Detail-oriented and able to learn new concepts quickly. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes under short deadlines.
Overview
12
12
years of professional experience
Work History
Product Management Analyst
AAA Auto Club Group
Fremont, Michigan
05.2023 - Current
- Lead product review projects for seven different lines of business across two states to develop recommended improvements that included pricing, statistical, regulatory, and marketing aspects.
- Analyzed market trends to inform product development strategies.
- Collaborated with cross-functional teams to enhance product features and usability.
- Conducted competitive analysis to identify opportunities in the marketplace.
- Participated in user testing sessions to gather feedback on new products.
- Developed detailed product requirements and specifications for IT development teams.
- Used personal experience, external data, and internal data to identify issues and opportunities for enhancements.
- Gathered, analyzed, and interpreted internal and/or competitor data on a weekly basis.
- Gathered, analyzed, and reported data to my team, and other departments.
- Lead several meetings across departments and levels of authority.
- Created mock-ups of policyholder forms, endorsements, and manuals.
- Created mock-ups of system UI changes.
- Presented recommended changes to the leadership of multiple departments for approval.
- Submitted, tracked, and garnered approval for changes from regulatory authorities.
- Presented training on changes to multiple departments.
- Handled or assisted with smaller projects related to existing or new products, data, or compliance, as assigned.
- Demonstrated adept use of software, including but not limited to PowerPoint, Excel, SQL, Cloverleaf, AS400, and Adobe Pro.
- Achieved two new certifications within two years to continue the development of technical skills.
- Passed two exams on the path to the CPCU certification.
Senior Commercial Property Unit Claims Adjuster
Grange Insurance
Columbus, OH
10.2017 - 05.2023
- Facilitates research projects for the products team to assist in development of new products in accordance with my development plan.
- Submits quarterly reports on various trends identified to management (ie. issues with ambiguous language in proprietary forms).
- Serves as a member of the claims advisory council which acts as a sounding board for the Vice President, Chief of Claims.
- Investigates, negotiates, and settles multiple assigned commercial and personal lines claims of all complexities including business income, CAT, cargo, contents, heavy equipment, farm, construction, equipment breakdown, cyber, ID theft, condo, and structural losses within authorized limits and policy compliance while working remotely.
- Mentors Commercial Claims Development Program participants , Personal Lines adjusters, and Commercial lines adjusters.
- Develops tips and trainings to promote efficiency throughout inside personal and commercial lines teams while exceeding performance expectations set for myself.
- Serves as a resource in resolving coverage questions for team members by analyzing court rulings, claim filings, and other coverage analysis information available via ISO, PLRB, and other platforms.
- Proactively identifies trends for opportunities to execute plans of improvement to ensure customers' ever-evolving needs & expectations are exceeded.
- Leads the team in quality, efficiency, and overall customer satisfaction KPI scores.
- Advises underwriting and agent professionals on policy changes necessary to better protect insureds from potential exposures.
- Reports unfavorable risks upon discovery of unfavorable business activities, loss history, etc. to underwriting when appropriate.
- Communicates applicable insurance coverages, claims processes, etc. to attorneys, insureds, agents, and third parties verbally and in writing.
- Maintains P&C adjuster licenses in various states.
- Establishes & Maintains long-term relationships with agents, 3rd party specialists and vendors, internal experts, underwriting, etc. to engage when necessary.
Inside Property Unit Claims Adjuster
Grange Insurance
Columbus, OH
07.2017 - 10.2017
- Investigated, negotiated, and settled assigned inside personal lines homeowners, renters, and boat claims within authorized limits.
- Reviewed policies to ensure proper allocation of coverages.
- Documented and communicated all claim activity in a timely and effective manner.
Auto Material Damage Claims Adjuster
Grange Insurance
Columbus, OH
06.2015 - 07.2017
- Investigated, negotiated, and settled assigned auto accident claims within authorized limits.
- Investigated and determined liability.
- Established and maintained positive relationships with internal and external customers.
- Modified claims handling procedures based on new policies and/or new laws implemented.
- Presented claims to other insurance companies.
Operations Manager
Larson Enterprises McDonald's Franchise
Clarksville, TN
02.2014 - 06.2015
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed approx. 15 managers by creating growth opportunities for them to learn new skills preparing them to obtain promotions when those opportunities arose.
- Recruited, hired, and trained crew members and managers on application of projects, customer relations, and customer service.
- Developed & executed training plans for any technology or policy changes.
- Motivated and evaluated approx. 15 managers and 50 crew personnel for performance improvement and goal achievement.
- Measured and reviewed performance via KPIs and metrics.
- Allocated pay raises based upon performance while considering the labor percentage of sales.
- Resolved personnel conflict for approx. 50 crew and 15 managers.
- Oversaw financial management, budget management, accounting and payroll activities. Identified cash violations and shortages and took action upon trends and opportunities to improve cash controls to improve profitability.
Education
Chartered Property Casual Underwriter (CPCU)
The Institutes
12-2027
Certified Insurance Counselor Designation
Risk & Insurance Education Alliance
Austin, TX02-2025
Associate in Insurance Services (AIS)
The Institutes
10-2023
SC Producer License - Property, Casualty, Surety And Marine Insurance
Professional Services Industries Exams
Las Vegas, NV03.2020
Associates in Claims Designation (AIC)
The Institutes
10.2017
Associates in General Insurance Designation (AINS)
The Institutes
01.2017
Bachelor of Science - Mathematics with a Concentration in Applied Mathematics
Austin Peay State University
Clarksville, TN05.2014
Skills
- Expert in P&C Form Interpretation & Review
- Research
- Excellent Verbal and Written Communication
- Independent Investigation & Judgement
- Organization, Efficiency, & Attention to Detail
- Expense and Revenue Analysis
- Profit and Loss Accountability
- MS Office Suite and Microsoft Teams
- Time Management
- SQL
Timeline
Product Management Analyst
AAA Auto Club Group
05.2023 - Current
Senior Commercial Property Unit Claims Adjuster
Grange Insurance
10.2017 - 05.2023
Inside Property Unit Claims Adjuster
Grange Insurance
07.2017 - 10.2017
Auto Material Damage Claims Adjuster
Grange Insurance
06.2015 - 07.2017
Operations Manager
Larson Enterprises McDonald's Franchise
02.2014 - 06.2015
SC Producer License - Property, Casualty, Surety And Marine Insurance
Professional Services Industries Exams
Associates in Claims Designation (AIC)
The Institutes
Associates in General Insurance Designation (AINS)
The Institutes
Bachelor of Science - Mathematics with a Concentration in Applied Mathematics
Austin Peay State University
Chartered Property Casual Underwriter (CPCU)
The Institutes
Certified Insurance Counselor Designation
Risk & Insurance Education Alliance
Associate in Insurance Services (AIS)
The Institutes