Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Shamita Cobb

Atlanta,GA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Supervisor of Operations

Northside Hospital Atlanta
03.2001 - Current
  • Developed and implemented strategies to maximize customer satisfaction.
  • Devised processes to boost long-term business success and increase profit levels.
  • Interceded between employees during arguments and diffused tense situations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Monitored front areas so that questions could be promptly addressed.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed bi-weekly payroll for [Number] employees.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Kept high average of performance evaluations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Front Store Supervisor

CVS Pharmacy
01.1999 - 03.2001
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Successfully drove new product lines to increase annual profits by [Number]%.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Mentored new sales associates to contribute to store's positive culture.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Created employee schedules to align coverage with forecasted demands.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained transaction security by verifying payment cards against identification.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Maintained accurate records of sales and financial transactions.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Cross Keys High School
Atlanta, GA
05.1995

Skills

  • High-Pressure Environments
  • Supply Chain Distribution
  • Process Improvement Strategies
  • Strategic Partnership
  • Project Management
  • Staff Training
  • Policy and Procedure Implementation
  • Staff Management
  • Recruiting and Hiring
  • Maintaining Compliance
  • Productivity Improvement
  • Team Leadership
  • Employee Relations
  • Staff Development
  • Employee Motivation
  • Performance Monitoring and Evaluation
  • Project Planning
  • Schedule Oversight
  • Continuous Improvements
  • Operation Monitoring
  • Management
  • Leadership

Timeline

Supervisor of Operations

Northside Hospital Atlanta
03.2001 - Current

Front Store Supervisor

CVS Pharmacy
01.1999 - 03.2001

High School Diploma -

Cross Keys High School
Shamita Cobb