Shammeria Moore
Newark,NJ
Summary
Accomplished leader with a proven track record at the United States Postal Service, enhancing customer satisfaction and streamlining operations. Expert in team building and leadership, coupled with exceptional problem-solving abilities, led to significant improvements in service quality and efficiency. Skilled in fostering a culture of health, wellness, and safety, ensuring high morale and operational excellence.
Overview
16
16
years of professional experience
Work History
Customer Service Supervisor
United Stated Postal Service
Newark, NJ
05.2021 - 05.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Occupational Health Specialist
United States Postal Inspection Service
Edison, NJ
03.2017 - 05.2021
- Streamlined internal communication processes regarding safety issues leading to faster resolution times.
- Promoted a culture of health and wellness within the organization by initiating various wellness programs, including exercise classes and nutrition seminars.
- Designed customized safety training programs tailored to specific job functions, ensuring employees were well-prepared for workplace hazards.
- Performed regular audits of company operations, ensuring adherence to established health and safety guidelines while identifying areas for improvement.
Supervisor of Distribution Operations
United States Postal Service, USPS
Jersey City, NJ
02.2015 - 03.2017
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
Clerk
United States Postal Service
Jersey City, NJ
02.2012 - 03.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Security Officer
Spartan Security Services
Jersey City, NJ
08.2008 - 02.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Diploma - Business Management
Lincoln High School
Jersey City, NJ06.2007
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
Timeline
Customer Service Supervisor
United Stated Postal Service
05.2021 - 05.2024
Occupational Health Specialist
United States Postal Inspection Service
03.2017 - 05.2021
Supervisor of Distribution Operations
United States Postal Service, USPS
02.2015 - 03.2017
Clerk
United States Postal Service
02.2012 - 03.2014
Security Officer
Spartan Security Services
08.2008 - 02.2012
Diploma - Business Management
Lincoln High School