Sha'Monda Moody
Sanford,FL
Summary
Dedicated customer service representative with strong communication, active listening, and analytical problem-solving abilities. Committed to enhancing customer experiences through service-oriented behaviors, understanding customer needs, and delivering tailored solutions to foster loyalty.
Overview
6
6
years of professional experience
Work History
Virtual Receptionist
AnywhereWorks
09.2023 - Current
- Efficiently manage incoming calls, coordinating appointment scheduling, and providing exceptional customer service while expertly handling inquiries and maintaining seamless communication flow by accurately taking detailed messages.
Collections Specialist
CardWorks Servicing
01.2022 - 04.2023
- Manageddelinquent accounts, streamlined payment processes, and implemented hardship programs, resulting in improved customer satisfaction and reduced default rates.
Cashier
Atlanta Seafood Company
02.2020 - 01.2022
- Streamlined customer service processes, enhancing efficiency and reducing wait times. Implemented new cash handling procedures, improving accuracy and reducing discrepancies.
Data Entry Clerk
Department of Revenue Motor Vehicle Division
01.2019 - 02.2020
- Meticulously processed commercial vehicle registrations, ensuring document accuracy and compliance. Managed customer communications and maintained detailed Excel records.
Education
Attended 2012-2014 -
University of Kentucky
Lexington, KYHigh School Diploma -
Lovejoy High School
Hampton, GA05.2012
Skills
- Coordinated scheduling processes
- Customer Engagement
- Time Optimization
- Detail-oriented data management
- Office Software Proficient
- Customer complaint resolution
- Advanced typing skills
- Troubleshooting and support services
Timeline
Virtual Receptionist
AnywhereWorks
09.2023 - Current
Collections Specialist
CardWorks Servicing
01.2022 - 04.2023
Cashier
Atlanta Seafood Company
02.2020 - 01.2022
Data Entry Clerk
Department of Revenue Motor Vehicle Division
01.2019 - 02.2020
Attended 2012-2014 -
University of Kentucky
High School Diploma -
Lovejoy High School
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