Shamone Lake
Oswego,IL
Summary
Dynamic professional with a proven track record at Versiti Blood Center of Illinois, excelling in roles that demand meticulous attention to detail and a strong work ethic. Expert in enhancing team performance and customer satisfaction through effective communication and strategic scheduling. Skilled in computer-based tasks and fostering collaborative environments, significantly improving operational efficiency without exceeding a single numerical metric.
Overview
17
17
years of professional experience
Work History
Blood Operations Scheduler
Versiti Blood Center of Illinois
09.2021 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintains staff assignments/details.
- Process scheduling office communication requests.
- Maintains competency in navigating ad utilizing the computer.
Team Leader
Versiti Blood Center of Illinois
05.2008 - 09.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Treat donors with customer service excellence
- Performs donor screening.
- Performs Phlebotomy and Trima.
- Lead Center Setup.
- Complies with all standard operating procedures.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH07-2024
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Oral and written communication skills
- Ability to communicate effectively with management team
- Ability to participate and collaborate as a team member
Timeline
Blood Operations Scheduler
Versiti Blood Center of Illinois
09.2021 - Current
Team Leader
Versiti Blood Center of Illinois
05.2008 - 09.2021
Bachelor of Science - Business Administration
Southern New Hampshire University
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