Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Shamoon Rasho

Skokie,IL

Summary

Dynamic Mechanical Claim Specialist at Ally with expertise in claim evaluation and fraud detection. Proven track record in training new adjusters and resolving disputes through effective negotiation. Skilled in regulatory compliance and customer communication, ensuring fair settlements and prompt claim processing. Committed to maintaining high standards of accuracy and efficiency in claims management.

Overview

7
7
years of professional experience

Work History

Mechanical Claim Specialist

Ally
Schaumburg, IL
06.2023 - Current
  • Identified and obtained evidence to ascertain claim value.
  • Provided training sessions for new adjusters on best practices for adjusting claims.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Calculated and authorized payment of claims within designated authority level.
  • Utilized claim handling software to document and manage claim files efficiently.
  • Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
  • Reviewed and applied state laws and regulations to ensure compliance in claim handling.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Investigated questionable claims to determine payment authorization.
  • Investigated insurance claims to determine liability and damages.
  • Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
  • Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.

Technician

Audi of Morton Grove
Skokie, IL
06.2019 - 06.2023
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Replaced defective components or parts as needed.
  • Performed routine maintenance on vehicles including oil changes and tire rotations.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Provided estimates for labor costs associated with repair projects prior to commencement of work.
  • Maintained accurate records of work performed in accordance with company standards.
  • Reviewed work orders and discussed with supervisors.
  • Conducted test drives before and after repair services.
  • Maintained garage safety protocols to meet regulatory and company expectations.

Technician

Jiffy Lube
Skokie, IL
04.2018 - 05.2019
  • Performed routine maintenance on vehicles including oil changes and tire rotations.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.

Education

Automotive Technology -

Lincoln College of Technology
Melrose Park, IL
06-2019

Skills

  • Claim evaluation
  • Fraud detection
  • Claims management
  • Regulatory compliance
  • Negotiation techniques
  • Payment authorization
  • Evidence collection
  • Customer communication
  • Training sessions
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Time management
  • Claims preparation
  • Negotiation tactics
  • Policy review

Affiliations

  • Going To The Gym
  • Walking my dog
  • Playing basketball
  • Biking
  • Collecting/Selling Shoes

Languages

Assyrina
Native/ Bilingual

Timeline

Mechanical Claim Specialist

Ally
06.2023 - Current

Technician

Audi of Morton Grove
06.2019 - 06.2023

Technician

Jiffy Lube
04.2018 - 05.2019

Automotive Technology -

Lincoln College of Technology

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Shamoon Rasho