Ameenah Graham

As a Claims Associate in State Farm's Auto Injury Department, I am responsible for evaluating and managing a diverse range of auto injury claims, including bodily injury, property damage, and uninsured/underinsured motorist claims. I maintain meticulous records of all claim activities and collaborate with internal and external teams, such as legal, medical, and repair facilities, to ensure comprehensive claim handling. I am also responsible for guiding my peers, and at a particular time, I focused solely on storage mitigation. My role requires adaptability, critical thinking, and effective communication to deliver exceptional customer service and support policyholders through the claims process.

Experienced phlebotomist skilled in performing venipuncture and specimen collection for patients ranging from newborns to geriatric individuals, ensuring accurate and compassionate care. Proficient in entering patient demographics and specimen information into electronic medical records (EMR) systems, adhering to HIPAA regulations, and departmental protocols. Demonstrated leadership by training new staff members, conducting annual competency assessments, and assisting in workflow optimization to maintain high-quality standards. Responsible for collecting payments, verifying insurance information, and processing billing inquiries, contributing to efficient revenue cycle management. Committed to continuous professional development and delivering exceptional patient service in various clinical settings.