Carla G. Venters

Claims Specialist – Auto Injury | State Farm
September 2025 – Present

• Manage a caseload of complex auto bodily injury claims from first notice of loss through final settlement, ensuring timely resolution and compliance with company policies and state regulations.
• Investigate coverage, liability, and damages by reviewing medical records, police reports, witness statements, accident reports, policy language, and other supporting documentation.
• Analyze injury severity, treatment plans, medical expenses, lost wages, and other damages to determine appropriate claim values and settlement strategies.
• Negotiated settlements with claimants, attorneys, and other parties, balancing fair resolution with policy limits and company interests.
• Handle high-exposure claims involving catastrophic injuries, wrongful death, attorney representation, litigation, and disputed liability with sound judgment and attention to detail.
• Communicate with insureds, claimants, attorneys, medical providers, law enforcement, and internal business partners to gather information, provide claim updates, and facilitate timely claim resolution.
• Conducted compassionate conversations with individuals and families facing traumatic injuries or loss, managing difficult and emotionally sensitive situations effectively.
• Collaborated with legal counsel, medical consultants, and risk management teams to evaluate complex claims and develop litigation strategies.
• Maintain comprehensive and accurate claim documentation, including investigative findings, settlement evaluations, reserve updates, negotiation activity, and case notes in accordance with company standards.
• Prioritized high-volume caseload by managing competing deadlines and ensuring quality claim handling, responding promptly to customers and attorneys.

• Built strong relationships with parents and families, improving communication and engagement.
• Managed attendance processes, including daily contact with absent parents.
• Coordinated truancy processes and communicated with parents regarding attendance concerns.
• Oversaw attendance processes, ensuring timely communication with absent parents to support student attendance.
• Coordinated truancy processes, effectively communicating with parents to address attendance issues.
• Entered and updated student information in the information system throughout the school year.
• Collected and documented doctor's notes and excused absence notes from parents.
• Maintained emergency medical records and immunization documentation for all students.

• Recorded actions and notes during Board of Trustees meetings, producing accurate official minutes to document proceedings. Collected materials, including agendas and correspondence, for meeting preparation. Created draft agendas, finalizing them with relevant documentation. Uploaded meeting information into Board Book to enhance accessibility. Distributed final copies of Board meeting minutes promptly. Coordinated reservations and setups for boardroom meetings and training sessions, ensuring smooth operations and effective use of space. Drafted and edited correspondence using word processing and desktop publishing software, facilitating clear communication among Board members. Screened communications for Board members to evaluate urgency.
• Managed executive calendars and scheduled meetings for district leadership.
• Coordinated logistics for board meetings and special events within the district.
• Prepared agendas, minutes, and supporting documents for administrative meetings.

• Inventory supplies and equipment and initiate requisitions as needs indicate to maintain efficient and economical operation of the office; Plan for utilization of the time to accomplish the task assigned and to meet deadlines; Perform routine office procedures; Demonstrate proficiency in secretarial skills; Demonstrate proficiency in operating office equipment; Gathered and recorded information for reports and records to support decision-making; Compiled meeting details, including scheduling, arrangements, participant communication, and program preparation, to ensure effective meetings; Arrange details for professional travel for the Assistant Superintendent , Teaching & Learning; Assist in securing information and compiling data used by director; Cooperate with other staff members and communicate effectively to contribute to the overall effectiveness of the operations within the educational administrative offices; Maintain accurate records and bookkeeping with department budgetary procedures; Provide support to all campus principals district wide. Established and maintained effective communication with principals, teachers, counselors, support staff, and community members to enhance collaboration and information sharing; Assume personal responsibility for enhancing competencies through staff development, workshops, and/or reading current literature; Initiated procedures to modify performance; perform other duties assigned.
• Coordinated executive schedules and managed calendar appointments for leadership team.
• Developed and maintained filing systems to ensure easy access to documents.
• Prepared meeting agendas and took minutes during administrative meetings.

• Reviewed residential loan applications and compiled financial information to ensure accurate authentication; Managed individual loan pipelines of 60-80 files per month; Verified information on credit reports; Collaborated with applicants to ensure complete and accurate documentation for loan processing; Worked with Mortgage Consultants to get HARP closing.
• Processed mortgage applications in compliance with industry regulations and standards.
• Reviewed loan documentation for accuracy and completeness before submission.
• Communicated with clients to gather necessary financial information and clarify details.

• Processed inbound calls from Verizon Fios customers, troubleshooting internet, telephone, and cable issues while ensuring timely resolutions and demonstrating empathy.
• Achieved KPI metrics monthly to qualify for bonuses
• Provided technical assistance for software and hardware issues to customers.
• Diagnosed and resolved customer inquiries through phone and chat support.
• Documented customer interactions in the ticketing system for future reference.