Danny Rollins
Carson,United States
Summary
Experienced professional with over twenty years of customer service and nine plus years of property and liability claims experience. Seeking a challenging position in a progressive work environment within a dynamic company. Possess strong organizational, technical ,computer, interpersonal and leadership skills. Dependable, ethical, discreet, confident and poised in interactions with individuals at all levels. Resourceful in completing projects; multi-task efficiently and accurately. Willing to embrace new opportunities to learn additional skills and achieve new competencies quickly.
Overview
10
10
years of professional experience
Work History
Claims Examiner
Carl Warren and Company
07.2023 - 10.2023
- Investigated general liability claims for various cities in Southern California
- Reviewed city policies to determine if public entity was liable for the loss
- Made liability recommendations to city managers and attorneys
- Represented city governments in small claims court cases to assist in their defense
- Monitored high profile liability claim through the litigation process
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
Claims Examiner
Alliance of Schools for Cooperative Insurance Programs
02.2023 - 05.2023
- Conducted thorough investigations of complex claims, gathering relevant documentation and interviewing witnesses when necessary.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
- Maintained professional relationships with risk managers, contractors, and vendors with various education sites.
- Consulted police and hospital records when needed.
- Issued payments to education sites at the conclusion of the claims.
Field Property Claims Adjuster
Allstate Insurance
08.2021 - 10.2022
- Personal lines property homeowner claims including structure, fire, smoke, water, ALE, territory Southern L.A
- County
- Confirm and deny coverage, review submitted claims, write virtue estimates utilizing Xactimate 28.5, majority are small to mid-level losses; initially non-field claims from Southern California and other western states as needed
Office Property Claims Adjuster
First American Property and Casualty Insurance
10.2020 - 06.2021
- Reviewed and confirmed coverage, investigated daily and CAT first property claims; structure, fire, water, weather, contents, vandalism, personal property, ALE, utilize Xactimate 28; California, Washington, Oregon, Arizona, Utah and Nevada
- Referred claims to special investigation unit if indicated
- Interacted with contractors, vendors, EMS, engineering, various specialized construction trades
- Reviewed estimates and negotiated pricing with various repair contractors and vendors related to the claims process; resolved assigned claims with insureds and or their representatives
- Supported other departments in the claims and assisted on special projects with department management as requested
Office /Field Property Claims Adjuster
Automobile Club of Southern California
04.2014 - 10.2020
- Southern California first party homeowner property damage claims; structure, fire, smoke / soot, water, weather, contents, vandalism, personal property, ALE, loses up to and in-excess of $100K
- Reviewed policies and confirmed coverage, investigated, reviewed submitted damage estimates and costs of repair estimates using Xactimate software, interacted and negotiated settlements with contractors, vendors, agents, attorneys and insureds.
- Assigned IA’s as needed for field estimating and investigation, various vendors for emergency services mitigation
- Audited, reviewed and approved submitted damage estimates including IA estimating, cost of repair, vendor expenses, legal fees, water mitigation and other professional services from various vendors
- Assisted on CAT projects throughout California as needed
Education
Masters in Education -
Concordia University
Bachelors in American Studies -
California State University Long Beach
Skills
- Licensed Adjuster
- Policy Interpretation
- Microsoft Office Suite
- Customer service
- Coverage Assessment
- Liability Determination
- Team Collaboration
- Casualty and Property Loss
- Complex problem resolution
- Litigation management
- Conflict resolution
Personal Information
Title: Claims Adjuster
Timeline
Claims Examiner
Carl Warren and Company
07.2023 - 10.2023
Claims Examiner
Alliance of Schools for Cooperative Insurance Programs
02.2023 - 05.2023
Field Property Claims Adjuster
Allstate Insurance
08.2021 - 10.2022
Office Property Claims Adjuster
First American Property and Casualty Insurance
10.2020 - 06.2021
Office /Field Property Claims Adjuster
Automobile Club of Southern California
04.2014 - 10.2020
Masters in Education -
Concordia University
Bachelors in American Studies -
California State University Long Beach
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