Shamora Staples
Fort Worth,Texas
Summary
Developed strong interpersonal and organizational skills in fast-paced, customer-focused environment. Proven ability to manage schedules, coordinate events, and handle inquiries efficiently. Seeking to transition into new field where these transferrable skills can drive customer satisfaction and operational success.
Offering approachable and friendly demeanor with strong desire to learn and grow in customer-focused environment. Brings solid foundation in customer service principles and quick adaptability to new software and systems. Ready to use and develop organizational skills and communication abilities in Desired Position role.
Overview
1
1
Language
4
4
years of professional experience
Work History
Welcome Coordinator
Moxie Pest Control
Irving, TX
04.2026 - Current
- Managed appointment scheduling to optimize time efficiency and resource allocation.
- Facilitated onboarding of new clients, ensuring comprehensive understanding of agreements.
- Managed data entry and analysis across multiple spreadsheet applications and systems.
- Facilitated inbound and outbound communication through calls. Assisted customers with inquiries via telephone. Supported team efforts by managing call traffic.
- Managed client accounts while ensuring confidentiality of sensitive information.
Recruiter
Primerica
Texas
09.2025 - 03.2026
- Conducted comprehensive interviews and assessments to evaluate candidates' qualifications and fit for the organization.
- Implemented innovative sourcing techniques to increase the diversity of candidate pools and enhance recruitment strategies.
- Collaborated with marketing teams to create employer branding initiatives that attract high-quality applicants.
- Trained and mentored junior recruiters on best practices and effective recruiting techniques.
Customer service representative
Wells Fargo
Texas
05.2025 - 08.2025
- Provided exceptional customer support by addressing inquiries and resolving issues promptly, enhancing customer satisfaction and loyalty.
- Conducted product demonstrations and provided knowledgeable recommendations to customers, leading to a 10% boost in sales.
- Managed daily operations of the customer service department, ensuring adherence to company policies and procedures.
- Analyzed customer feedback and identified areas for improvement, leading to the enhancement of service offerings.
Receptionist
Med lux and Spa
Texas
06.2024 - 01.2025
- Coordinated appointment scheduling and maintained the calendar for multiple executives to optimize time management.
- Managed front desk operations, greeting visitors and managing incoming calls to ensure a welcoming environment.
- Assisted in the preparation of meetings by organizing materials and arranging catering services as needed.
- Conducted regular maintenance checks on office equipment, coordinating repairs to minimize downtime.
Front desk/Customer service
Burlington
Texas
02.2023 - 12.2023
- Assisted customers at checkout by efficiently scanning items and processing transactions, ensuring a positive shopping experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Trained new hires on cash register operation and customer service protocols, fostering a team-oriented atmosphere.
- Handled cash and financial transactions with precision, maintaining a balanced register at the end of each shift.
Education
Pediatric Nursing
Tarrant County College
Fort Worth, TX09.2026
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.2025
Skills
- Adaptability
- Persuasion Skills
- Closing Techniques
- Problem-solving
- Team Leadership
- Customer Retention
- Sales Strategy
- Communication
- Sales Support
- Front Desk Management
- Attention to Detail
- Multitasking
- Customer Engagement
- Organizational Skills
- Conflict Resolution
- Time Management
- Problem Solving
- Cash Handling
- Team Training
- Customer Service
Languages
Spanish
Limited Working
Timeline
Welcome Coordinator
Moxie Pest Control
04.2026 - Current
Recruiter
Primerica
09.2025 - 03.2026
Customer service representative
Wells Fargo
05.2025 - 08.2025
Receptionist
Med lux and Spa
06.2024 - 01.2025
Front desk/Customer service
Burlington
02.2023 - 12.2023
Pediatric Nursing
Tarrant County College
High School Diploma -
Eastern Hills High School