Shamori Grant
Miami Gardens
Summary
Versatile Online Grocery Associate at Walmart, with proven expertise in order fulfillment and client relationship management. I'm committed to successfully improving customer satisfaction through efficient order processing and effective communication. I am skilled in managing inventory and product staging, while consistently delivering exceptional service, and fostering loyalty among customers.
Overview
1
1
year of professional experience
Work History
Online Grocery Associate
Walmart
Miramar
09.2024 - Current
- As an Online Grocery Associate, I have to be pretty versatile because some days I have to be on the sales floor picking groceries and helping customers; other days I may have to run the backroom by staging the products that were picked, and on other days I may have to dispense the orders. On an ordinary day, I have to do at least two of the tasks at the same time; on a very busy day, I have to do them all.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Completed pickup and shopping orders for customers within local area.
Education
High School Diploma -
Miami Norland Senior High School
Miami Gardens, FL06-2023
Graduate Certificate -
Sheridan Technical College
Hollywood, FLSkills
- Order fulfillment
- Inventory management
- Customer order processing
- Product staging
- Client relationship management
- Computer Skills
- Minor Electrical Knowledge
- Communication
Affiliations
- Basketball
- Gaming
- Vending
Languages
English
Professional
Timeline
Online Grocery Associate
Walmart
09.2024 - Current
High School Diploma -
Miami Norland Senior High School
Graduate Certificate -
Sheridan Technical College
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