Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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SHAMPAIGNE HOUSTON

Fort Worth,TX

Summary

Highly organized and detail-oriented professional with extensive experience in service and sales. Possesses excellent communication and interpersonal skills, as well as a proven track record of successfully setting and confirming appointments. Committed to providing a positive customer experience while achieving set goals and objectives. Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Appointment Setter

American Standard
08.2022 - Current
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Ambassador

Amazon
02.2022 - 08.2022

Lead and train new hires on site in their line of work. This included picking, packing, and stowing items for shippment.

Delivery Driver

Amazon
11.2020 - 02.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Timeshare Sales Representative

Holiday Inn Club Vacations
06.2017 - 09.2018
  • Streamlined the sales process by implementing new technologies and tools that increased efficiency and improved overall productivity.
  • Built lasting relationships with clients through excellent customer service, resulting in repeat business and referrals.
  • Participated in regular training sessions to hone sales skills, stay current on industry developments, and surpass personal performance goals.

Education

Medical Clinical Assistant (MCA)

South Texas Vocational Technical Institute
2241 S Watson Rd Suite 181 Arlington, TX 76010
05.2024

High School Diploma -

Paul Lawrence Dunbar High School
Fort Worth, TX
06.2017

Skills

  • Data Entry Expertise
  • Appointment Booking
  • Explaining Products and Services
  • Warm and Cold Call Expertise
  • High-Volume Call Reception
  • Qualifying New Leads

Certification

Eyelash extension specialty

References

  • Latisha Manning, Assistant Principal, (972) 974-1154, latihsa.manning@fwisd.org
  • Belair Albahagwi, Associate Technical Account Manager, (817) 933-4781, belair_21@icloud.com
  • Middle School Teacher, Family Friend

Timeline

Appointment Setter

American Standard
08.2022 - Current

Ambassador

Amazon
02.2022 - 08.2022

Delivery Driver

Amazon
11.2020 - 02.2022

Timeshare Sales Representative

Holiday Inn Club Vacations
06.2017 - 09.2018

Medical Clinical Assistant (MCA)

South Texas Vocational Technical Institute

High School Diploma -

Paul Lawrence Dunbar High School
SHAMPAIGNE HOUSTON