Shamraz A. Khan
Lawrenceville,GA
Summary
Dynamic public safety professional with extensive experience in law enforcement and management. Demonstrates effective communication and problem-solving abilities while adapting to high-pressure situations. Committed to maintaining safety through collaboration with emergency services and proactive incident response.
Overview
28
28
years of professional experience
Work History
Public Safety Officer
Gwinnett County Public Library System
09.2024 - Current
- Responded to emergencies, alarms, and suspicious activity to ensure safety and security
- Providing first aid or CPR until EMS arrives
- Collaborated with police, fire, and EMS to ensure safety during incidents
- Patrolling buildings, parking lots, and surrounding property
- Documented incident and accident reports to provide accurate records for review and analysis
- Monitoring security cameras and access control systems
- Enforcing campus policies
- Directing traffic or helping with crowd control during events
- Assisted visitors, employees, and students by providing information and support to enhance their experience
Deputy Sheriff Jailer
Forsyth County Sheriff's Office
09.2023 - 03.2024
- Oversee and manage the incarcerated population within the housing units with a strong focus on maintaining a secure and controlled environment.
- Supervised inmates with a focus on safety and respect, ensuring adherence to rules and fostering a disciplined environment.
- Managed detainee admission/release paperwork, contraband prevention, and inmate transfers while ensuring accurate dissemination of public, prisoner, and court information.
- Coordinated secure prisoner transport to and from court appearances and transfers, ensuring safety protocols were followed.
- Executed daily operational routines with precision, conducting comprehensive jail counts, coordinating feeding schedules, and facilitating pill calls to administer medications.
- Responded to emergency situations, performed first aid and helped maintain order.
- Upheld departmental policies while performing diverse law enforcement duties including call responses, suspect apprehension, contraband search, evidence managing, court testimonies, and court order service.
Deputy Sheriff Jailer
Gwinnett County Sheriff's Office
01.2016 - 01.2023
- Upheld departmental policies while performing diverse law enforcement duties including call responses, suspect apprehension, contraband search, evidence managing, court testimonies, and court order service.
- Managed efficient and safe prisoner movements for court appearances and transfers.
- Oversee and manage the incarcerated population within the housing units with a strong focus on maintaining a secure and controlled environment.
- Supervised inmates with a focus on safety, respect, and adherence to rules, contributing to a secure and orderly environment within the facility.
- Managed detainee admission/release paperwork, contraband prevention, possession inventory, inmate transfers, warrant processing, and dissemination of public, prisoner, and court information to ensure compliance with legal standards and departmental policies.
- Responded to emergency situations, performed first aid and helped maintain order.
- Constantly engaged in ongoing training and professional development to stay current with evolving best practices in inmate supervision, security protocols, and conflict resolution techniques.
Counselor
New Hope Counseling
01.2012 - 01.2013
- Completed internship program in anger management, drug relapse prevention, mental health counseling, and thought-related courses, enhancing support for participants.
- Facilitated program for court-ordered individuals as an alternative to incarceration, fostering personal growth and rehabilitation.
- Provided access to tailored resources and counseling services, addressing individual participant needs.
- Completed internship program in mental health services
General Manager
Days Inn Atlanta NE
01.2007 - 01.2016
- Coordinated staff workflow and supervised front desk operations to enhance service quality and foster a positive work environment.
- Managed office expenses, prepared reports for the general manager, managed invoices, accounts receivable/payable, and bank deposits
- Conducted daily audits, settled credit charges, and responded to guest needs including complaints, group reservations, and online booking inventory and rate setting.
- Facilitated employee selection processes to build a strong team focused on retention and continuous improvement.
- Enforced team accountability to uphold safety and service standards in compliance with regulations.
- Organized staff schedules to close gaps and maximize financial results.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
Night Auditor
Comfort Inn
01.2004 - 01.2007
- Balanced revenue and settlement accounts nightly, ensuring accurate financial reporting.
- Verified guest charges against records and accounts receivable transactions for each department.
- Balanced house accounts, managed credit card settlements, and prepared deposits for the general manager.
- Managed guest check-ins and check-outs, delivering prompt and professional service to enhance guest experience.
- Managed guest reservations, room assignments and special requests.
- Posted daily rates, taxes and special charges when updating guest records.
- Closed out records daily, facilitating smooth transition for new business days and addressing discrepancies.
- Backed up front desk, handling diverse customer and operational issues throughout night.
Front Desk Manager
Country Hearth Inn
01.2001 - 01.2004
- Managed staff scheduling, supply orders, and daily front office operations to ensure seamless customer service.
- Led regular employee meetings and coaching sessions to communicate strategies to boost customer satisfaction.
- Anticipated potential workplace issues and implemented problem resolution strategies.
- Monitored market changes to adapt strategies and meet customer demands effectively.
Front Desk Agent
Best Western
01.1999 - 01.2001
- Facilitated check-ins, room assignments, and reservations to enhance guest experience.
- Oversaw daily check-ins, managed expectations and offered tips to improve stays.
- Handled guest questions with expert knowledge of hotel services, packages and schedules.
- Guided guests on area attractions, top restaurants, and available services to enrich their stay.
- Assisted business guests with communications and technical issues.
- Provided coupons and discounts to guests, promoting services and enhancing guest satisfaction.
Education
Master of Science - Forensic Psychology
Southern New Hampshire University
Manchester, NH01-2022
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA01-2013
Associate Degree - Criminal Justice
Georgia State University
Dunwoody, GA01-2010
Skills
- Emergency response
- CPR certification
- First aid
- Surveillance technology
- Incident report writing
- Situational awareness
- Conflict resolution
- Adaptability under pressure
- Composed under pressure
LANGUAGE
Conversational: Urdu, Hindi, Punjabi, and Arabic
LEADERSHIP AND COMMUNITY INVOLVEMENT
Member of Board of Directors and Treasurer, Homeowners Association, 2007-2021., Member, Psychology Club, Georgia Gwinnett College, 2010 to 2013., Member, Mental Health Task Force Research Council, Southern New Hampshire University 2019 to 2021.
Timeline
Public Safety Officer
Gwinnett County Public Library System
09.2024 - Current
Deputy Sheriff Jailer
Forsyth County Sheriff's Office
09.2023 - 03.2024
Deputy Sheriff Jailer
Gwinnett County Sheriff's Office
01.2016 - 01.2023
Counselor
New Hope Counseling
01.2012 - 01.2013
General Manager
Days Inn Atlanta NE
01.2007 - 01.2016
Night Auditor
Comfort Inn
01.2004 - 01.2007
Front Desk Manager
Country Hearth Inn
01.2001 - 01.2004
Front Desk Agent
Best Western
01.1999 - 01.2001
Master of Science - Forensic Psychology
Southern New Hampshire University
Bachelor of Science - Psychology
Georgia Gwinnett College
Associate Degree - Criminal Justice
Georgia State University