Shamsa Mahijibhai
Chicago,IL
Summary
Focused team player, friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues.
Overview
5
5
years of professional experience
Work History
Residential Counselor
Msg Staffing
11.2017 - 03.2023
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Coordinated with other professionals to develop interdisciplinary treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Developed and maintained relationships with community resources to provide additional support services.
Front Desk Associate
Msg Staffing
07.2018 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed over 50 customer calls per day
Education
Bachelor of Science - Health Sciences
Franklin Pierce University
Rindge, NH05.2022
Skills
- Communication skills
- Microsoft
- Ambitious
- Organized
- Time management
- Customer Service
- Data entry
- Problem solving
Timeline
Front Desk Associate
Msg Staffing
07.2018 - 07.2020
Residential Counselor
Msg Staffing
11.2017 - 03.2023
Bachelor of Science - Health Sciences
Franklin Pierce University
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