Summary
Overview
Work History
Education
Skills
Timeline
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Shamsideen Owolabi

Marietta,GA

Summary

Results-oriented and detail-driven Trainer/Consultant with a solid background in healthcare operations, Clinical Data Abstractor/Extract, Help desk Analyst and client services. Proven track record in driving organizational success through effective project strategies, strong leadership, and exceptional problem-solving abilities. Expertise in healthcare IT systems (NextGen, Cerner, Epic, eClinicalWorks, MediTech, Athena, Allscripts and Soarian) and managing projects from start to finish within budget and timeline. Skilled in facilitating stakeholder communication, analyzing data, and utilizing KPIs for streamlined operations. Excellent interpersonal and communication skills for successful collaboration with cross-functional teams, healthcare professionals, and clients. Able to handle complex challenges, resolve conflicts, and deliver high-quality outcomes.

Overview

14
14
years of professional experience

Work History

EMR Consultant

01.2015 - Current
  • Provided elbow support during go live for many organizations
  • Assisting clinical hospital sta through a variety of workflows including: Supporting end users that utilize epics rover devices for tasks such as, specimen ordering and collection, charting, blood admin, patient list management, monitoring vitals, as well as using other features for secure chat and viewing notifications
  • Also, assisting with printer issues and troubleshooting to ensure proper mapping between devices
  • Nursing support includes ensuring end users can confidently use the MAR, thoroughly complete flowsheets, navigating and understanding the functionality of the brain, completing notes and viewing track boards.

Credentialed Trainer- Beaker

True Health
10.2023 - 12.2023
  • Hybrid role delivering end-user training to hospital sta in the lab
  • Ensuring the course materials are accurate and up to date prior to delivering to end users
  • Provide troubleshooting and assistance with technical issues with devices and software that's needed for work use
  • Assist with end user proficiency assessments ensuring accuracy of complete understanding of material prior to go live.

Credentialed Trainer- Beaker

Box Hill Hospital
05.2023 - 10.2023
  • Conducted end user training curriculum under moderate supervision to lab personnel prior to implementation
  • Worked alongside the principal trainer and other training colleagues to ensure course materials and tip sheets were up to date
  • Assisted with troubleshooting and analyzing system issues as they arise
  • Ensured completion of EUPA per end user training courses.

Credentialed Trainer- Beaker

Riverside Regional Medical Center
04.2022 - 03.2023
  • Throughout multiple waves conducted clinical software training classes remotely for lab end users
  • Work with the principal trainer to prepare course material and assist end users with eupa proceeding classes
  • Also conducted JIT training classes during go live and assisted with service now tickets as well as utilizing the CAU system
  • During go-live, provided onsite at the elbow support for lab end users including troubleshooting and analyzing system issues.

Outreach Phlebotomist

Leidos Health
05.2010 - 02.2015
  • Phlebotomy duties traveling to nursing homes to collect blood samples from the residents
  • Also performed venipunctures in an inpatient and outpatient hospital setting as well as provided registration assistance to the outpatient lab
  • Assisted lab with processing specimens including Aliquoting, ensuring proper handling and preparing specimens for transport.

Education

Bachelor of Science - Public Administration

OLABISI ONABANJO UNIVERSITY
NIGERIA
05.2008

Skills

  • Facilitate clinical software trainings and meeting appropriate deadlines
  • Collaborate with instructional designers to create tip sheets
  • Workflow knowledge for clinical pathology and anatomic pathology
  • Analyze and troubleshoot software issues
  • Use of CAU to provide end users access to production upon completion of required trainings
  • At the elbow support for end users during go live
  • Classroom leadership skills
  • Assisted with technical workflow testing in training environments
  • Sharepoint
  • Microsoft Office
  • VMWare
  • Citrix
  • Teams
  • Zoom
  • Service Now
  • Rover
  • Jabber
  • Data Entry
  • Microsoft Word
  • Supervision and leadership
  • Team building
  • Critical Thinking

Timeline

Credentialed Trainer- Beaker

True Health
10.2023 - 12.2023

Credentialed Trainer- Beaker

Box Hill Hospital
05.2023 - 10.2023

Credentialed Trainer- Beaker

Riverside Regional Medical Center
04.2022 - 03.2023

EMR Consultant

01.2015 - Current

Outreach Phlebotomist

Leidos Health
05.2010 - 02.2015

Bachelor of Science - Public Administration

OLABISI ONABANJO UNIVERSITY

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Shamsideen Owolabi