Shamus Biggs
Watertown,Massachusetts
Summary
Experienced and versatile MBA graduate with a background in Sports Management and Marketing, showcasing a proven track record of success in customer service, event operations, and sales roles. Skilled in assisting with registration processes, developing strategic marketing plans, and enhancing customer relationships to drive sales and revenue growth. Adept at utilizing Microsoft Office applications and various operational systems to streamline processes and ensure efficiency. Strong communication, leadership, and problem-solving abilities honed through diverse internship experiences and collegiate athletics. Eager to leverage academic achievements and practical skills to contribute effectively to a dynamic marketing or management role.
Overview
5
5
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
07.2024 - 10.2024
- Perform door to door outreach securing appointments for remodeling consultants, Generated $120,000 in sales volume within the first month through effective appointment scheduling
- Participate in day-to-day sales training to grow skills in market and customer development
- Consistent studying of product knowledge to better skills in field
Registration Representative
Springfield YMCA
06.2023 - 05.2024
- Support families to register for the correct camps and programs based on their needs
- Covered and provided customer service for all inbound calls regarding registration questions
- Facilitated day-to-day front desk tasks such as payment tracking in excel and overseeing customer relationship management (CRM) database
Ticket Service and Sales Intern
Hartford Athletic
09.2022 - 12.2022
- Sold full menu products including season tickets, flex plans and group tickets
- Databased potential contacts for future partnerships and revenue-generating events; engaged and communicated with event staff and directors on event plans, gameday and stadium necessities, and compliance with USL rules and regulations
- Led fan experiences on match days to ensure the best possible gameday for attendees
Ticket Sales/Marketing
Springfield Thunderbirds
08.2021 - 12.2021
- Made calls for single game, season, and group ticket sales; contacted businesses and individuals to sell various ticket plans
- Built relationships with excellent customer service; used critical thinking for problem-solving and decision-making
- Aided sales and service team; supported community events and game days; engaged with staff on event plans and compliance
Practicum Intern
D-BAT
08.2020 - 11.2020
- Conducted daily operations, lessons, and camps, while also overseeing front desk and provided customer service to the public
- Managed pro shop budgeting and developed marketing plans for the facility and events
Event Operations
Springfield College
09.2019 - 11.2020
- Ensured game day operations ran smoothly through field assignments and scoreboard duties
- Performed various event-related duties as assigned by management
- Communicated with liaisons, supervisors, and event staff to address situations and ensure schedule adherence
Operations Assistant
SPALDING HOOPHALL CLASSIC, NATIONAL
01.2020 - 03.2020
- Led game-day operations and performed roles including ticket sales, event security, media pass assignments, and ushering
- Supported operations manager with daily operations and event management; served as ambassador and managed crowds around high-profile athletes and celebrities
- Promoted a safe environment for teams through locker room setups and for fans through on-court security and enforcing COVID-19 guidelines
Education
Master of Business Administration -
Springfield College
Springfield, MA05.2024
Bachelor of Science - Management, Marketing, Business
Springfield College
Springfield, MA05.2023
Activities
- Springfield College Varsity Baseball Player, 2019-2024
- PriceWaterhouse Coopers Accounting Careers Leadership Institute, 2018, Accounting and Marketing classes and attended lectures presented by Price Waterhouse Coopers executive team
- Miracle League of Connecticut Volunteer, 2019
- Springfield College Community Service Clean up, 2019-2024
Timeline
Customer Development Representative
Power Home Remodeling
07.2024 - 10.2024
Registration Representative
Springfield YMCA
06.2023 - 05.2024
Ticket Service and Sales Intern
Hartford Athletic
09.2022 - 12.2022
Ticket Sales/Marketing
Springfield Thunderbirds
08.2021 - 12.2021
Practicum Intern
D-BAT
08.2020 - 11.2020
Operations Assistant
SPALDING HOOPHALL CLASSIC, NATIONAL
01.2020 - 03.2020
Event Operations
Springfield College
09.2019 - 11.2020
Bachelor of Science - Management, Marketing, Business
Springfield College
Master of Business Administration -
Springfield College
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