Summary
Overview
Work History
Education
Skills
Timeline

Shamya Hollins

Jackson,MS

Summary

Dynamic and results-driven professional with experience at Amazon, excelling in picking and packing while maintaining a clean and organized workspace. Proven ability to enhance team collaboration and reduce processing times. Strong attention to detail and effective communication skills contribute to achieving operational excellence and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Amazon
11.2023 - 05.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.

Housekeeper

Baptist Memorial Hospital
10.2023 - 12.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Assistant Store Manager

Dollar General Store
05.2022 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization...

Customer Service Representative

Teleperformance
01.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Provine High School , Jackson, MS

Skills

  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Heavy lifting
  • Attention to detail
  • Clear communication
  • Health and safety regulations
  • Verbal and written communication
  • Multitasking and organization
  • Time management

Timeline

Warehouse Worker - Amazon
11.2023 - 05.2025
Housekeeper - Baptist Memorial Hospital
10.2023 - 12.2024
Assistant Store Manager - Dollar General Store
05.2022 - 08.2023
Customer Service Representative - Teleperformance
01.2021 - 05.2022
Provine High School - High School Diploma,

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Shamya Hollins