Shamyia Hiley
Milwaukee,WI
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Supervisor
Metro Market
Mequon, WI
05.2017 - 02.2024
- Supervised daily operations to ensure efficient workflow and team productivity.
- Trained new employees on store policies and customer service standards.
- Coordinated inventory management to maintain stock levels and product availability.
- Implemented scheduling strategies to optimize staff coverage during peak hours.
- Assisted in developing promotional displays to enhance customer engagement.
- Monitored compliance with health and safety regulations throughout the store.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Collaborated with management on staff performance evaluations and feedback sessions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dietary Aide
Lexington heritage
Greenfield, Wisconsin
05.2020 - 08.2022
- Prepared and served nutritious meals to residents according to dietary guidelines.
- Maintained cleanliness and organization in kitchen and dining areas.
- Collaborated with nursing staff to monitor residents' dietary restrictions.
- Delivered food trays to residents promptly and courteously.
- Set up trays and food service carts to deliver food to residents.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Stocked supplies in dining areas as needed.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Checked temperatures of hot food before serving it to patients and residents.
Cook
Concordia university
Mequon, WI
02.2015 - 05.2021
- Maintained cleanliness and organization of kitchen equipment and food storage areas.
- Managed inventory levels to ensure availability of fresh ingredients and supplies.
- Trained new kitchen staff on food safety protocols and cooking techniques.
- Assisted in catering events by preparing large quantities of food efficiently.
- Followed standardized recipes to ensure consistency in meal presentation and flavor.
- Resolved daily kitchen challenges by communicating effectively with team members.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Set up work stations prior to opening to minimize prep time.
- I cooked, cashier, did caterings, I barista at the Starbucks.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Cashier
Discovery Clothing
Milwaukee, Wisconsin
07.2014 - 01.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- I also worked the floor, tagging clothes organizing clothes.
- I would help customers out outfits together.
Education
Heritage Christian High School
Brookfield, WISkills
- Team leadership
- Employee training
- Inventory management
- Customer service
- Cook
- Cashier
- Aide
- Management
References
References available upon request.
Timeline
Dietary Aide
Lexington heritage
05.2020 - 08.2022
Supervisor
Metro Market
05.2017 - 02.2024
Cook
Concordia university
02.2015 - 05.2021
Cashier
Discovery Clothing
07.2014 - 01.2016
Heritage Christian High School