Shamyia Scott
Houston,TX
Summary
Results-oriented administrative and customer service professional passionate about technology, transitioning into the tech industry. Proven track record of delivering exceptional administrative and customer experiences, with a strong foundation in troubleshooting and problem-solving. Excited to utilize strong communication skills, adaptability, and customer-centric mindset to contribute to innovative tech solutions. Seeking a role where administration and customer service background can synergize with growing interest in technology to drive excellence in user support and engagement.
Overview
7
7
years of professional experience
Work History
Concierge/Receptionist
CONSERVATORY AT CHAMPION FOREST
05.2023 - Current
- Managed a multi-line phone system, directing calls to the appropriate departments
- Monitored access to the facility and ensure the safety and security of residents and staff
- Worked closely with other departments to facilitate effective communication and seamless resident care
Customer Support Agent
ONEVISION
01.2020 - 01.2022
- Company Overview: Remote Customer Support Agent
- Maintained a 97% client retention rate, leading to increased customer satisfaction
- Used CRM systems tools to manage and track customer interactions, including phone calls, emails, and support tickets
- Excelled in personal metrics such as volume, handle time, customer satisfaction rating, and one call resolutions to increase customer satisfaction
- Remote Customer Support Agent
Manager/Food Prep
CICI'S PIZZA
12.2017 - 01.2020
- Trained, mentored, and developed team members to deliver outstanding customer service
- Implemented strategies to maximize sales and profitability
- Collaborated with marketing teams to implement promotions and attract new customers
- Responded to customer inquiries and special requests with a courteous and helpful attitude
Education
BA - Psychology
UNIVERSITY OF HOUSTON DOWNTOWN
Houston, TxAS - Psychology
TEXAS STATE UNIVERSITY
San Marcos, TX01.2023
Skills
- ZenDesk
- Saas Services
- AWS
- System Admin
- G-Suite
- Github
- MicroSoft Office
- Cultural Awareness
- Networking
- Conflict Resolution
- Adaptivity
- Empathy
- Quickbooks
- Scheduling
- Administrative support
- Customer Support
Technical Skills
- ZenDesk
- Saas Services
- AWS
- System Admin
- G-Suite
- Github
- MicroSoft Office
Projects Achievements
The Trevor Project Volunteer, Provided empathetic and non-judgmental crisis intervention and suicide prevention services. Advocated for LGBTQ+ youth by actively participating in awareness campaigns and community outreach initiatives.
Timeline
Concierge/Receptionist
CONSERVATORY AT CHAMPION FOREST
05.2023 - Current
Customer Support Agent
ONEVISION
01.2020 - 01.2022
Manager/Food Prep
CICI'S PIZZA
12.2017 - 01.2020
AS - Psychology
TEXAS STATE UNIVERSITY
BA - Psychology
UNIVERSITY OF HOUSTON DOWNTOWN
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