Alyssa Suarez
Sayreville,NJ
Summary
Dynamic, results-driven professional committed to exceeding expectations and delivering personalized, positive experiences. Proven ability to multitask effectively and collaborate seamlessly with teams while excelling in independent work. Track record of fostering a positive work environment and ensuring the achievement of both individual and collective goals. Passionate about driving success through dedication and a proactive approach to challenges.
Overview
5
5
years of professional experience
Work History
Luxury Concierge
The RealReal
Perth Amboy, NJ
01.2023 - Current
- Multitask omni-channel communication and prioritize as necessary to meet customer needs
- Communicate company policies, terms, and legal processes
- Represent all teams and decisions as the sole client-facing point of contact
- Locate and audit all missing/damaged high-value merchandise to provide client resolutions
- Able to work independently and make decisions with urgency
- Ability to manage effectively through ambiguity and complex situations
- Troubleshoot and resolve highly escalated and legal issues in real-time
- Serve as primary contact for consignor escalations
- Highly refined verbal communication and effective follow-up skills
- Oversee peers and provide assistance when needed
- Provide excellent, personalized, and detailed customer service
- Maintain high ethical standards, professionalism, and confidentiality with high-end clientele
- Innovative, goal orientated, and resourceful attitude
- Schedule personal calls with escalated consignors while taking inbound omni-channel communication
Consignment Inventory Specialist
Stadium Goods
Hillsborough, NJ
11.2021 - 12.2022
- Managed returned consignment inventory processes to ensure accurate stock levels
- Developed and implemented inventory control procedures, enhancing operational efficiency and reducing discrepancies
- Trained and mentored junior staff on best practices in inventory management and system utilization
- Knowledge of sneaker culture and high-end designers
- Knowledge of authentication processes and condition guidelines for high-end merchandise
- Create and work on Google spreadsheets for merchandise inventory
- Connect directly with partner teams and brands like Farfetch
- Inspect and verify authenticity and quality within our consignment merchandise
Auto Sales Representative
Audi
Edison, NJ
04.2022 - 09.2022
- Educating our clientele on the largest array of vehicles on the east coast, as well as future concept vehicles
- Highly knowledgeable of the ever-changing inventory and competition within the market
- Auditing new and used inventory
- Worked closely with a personal and sophisticated list of clientele
- Maintained contact with my clientele and leads to ensure lifetime customers
- Provide excellent and professional customer service that will leave others with an ever-lasting, positive impression
- Maintaining flexibility for calls, appointments, walk-ins, and scheduled vehicle deliveries for clients
Sleep Expert
Mattress Firm, Manalapan
Manalapan
06.2021 - 11.2021
- Immense product knowledge due to a 60-day training program
- Independently managing and working the store, along with overseeing and training new employees
- Keeping up to date with price fluctuations, new promotions, and the surrounding competition
- Educating guests on not only their sleep systems but, also the importance of sleep and good health
- Educating and walking our customers through the process of obtaining a new sleep system
- Completing purchases via our internal systems, as well as setting up scheduled deliveries
- Following up with our clientele via phone to maintain a personal and trusted relationship
Skills
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
- Zendesk
- Gladly
- Effective problem solving
- Conflict resolution
- Effective decision making
- Verbal and written communication
- Consistently meets and exceeds KPI benchmarks
- Training and mentoring
Timeline
Luxury Concierge
The RealReal
01.2023 - Current
Auto Sales Representative
Audi
04.2022 - 09.2022
Consignment Inventory Specialist
Stadium Goods
11.2021 - 12.2022
Sleep Expert
Mattress Firm, Manalapan
06.2021 - 11.2021