Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
27
27
years of professional experience
Work History
Luxury Concierge
JLL, Jones Lang LaSalle
09.2022 - Current
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Worked closely with 100 to 350 guests a day, some VIP or celebrity, with high degree of respect for privacy.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Provide luxury lifestyle experience for all property guest, while promoting all property programs and events.
Developed relationships with local businesses to secure special offers for guests.
Licensed Realtor
Sisto Realty, LLC
07.1997 - 01.2020
Educated buyers through interviews, advised and informed clients on current market trends.
Established a positive flow of communication with agents, clients, attorneys and personnel involved with closing transaction.
Managed several investment properties for clients. As Rental Div Manager-maintained detailed list to accurately promote properties and meet client needs.
Pastry Supervisor/Interim Pastry Chef at Sheraton Grand Phoenix Downtown HotelPastry Supervisor/Interim Pastry Chef at Sheraton Grand Phoenix Downtown Hotel