JP Mataalii
South Jordan,Utah
Summary
I am a Luxury concierge to provide expert and personal experiences. I specialize in in special moments and life events.
Overview
15
15
years of professional experience
Work History
Luxury Concierge
Self Employed
Salt Lake City
06.2024 - Current
- Work with past, existing and new clients to provide a streamlined process for all of their luxury needs. In a very “Luxurious Concierge” style, I provide a service beginning with the casual transaction to the immersive experience. My relationships with various luxury houses and vendors allows me to open areas usually reserved for only elite clients.
- My main areas of business expertise:
- - Timepieces
- - Fine and Fashion Jewelry
- - Luxury and Designer Handbags
- - Shoes
- - Clothes
Nightlife Security Officer
Palms Hotel and Casino
Las Vegas, Nevada
01.2023 - 01.2026
- Handled security for the Palms’ ultra lounge, the “Ghostbar”. Patrolling the property and back of house to ensure the safety of the guests and staff.
- Worked at the auditorium “The Pearl” for all concerts, conferences and events. Escorted talent, staff and celebrities.
- Checked guest identification and restricted access to secure employee areas.
- Responded to disturbances, theft reports, and emergency situations with calm professionalism.
Coach
Cyprus High school
Magna
06.2018 - 03.2022
- Coached Cyprus High School athletes in practices and competitive games.
- Planned training drills for conditioning, skill development, and team readiness.
- Instructed students on game rules, safety, and sportsmanship.
Sales Professional
Cartier at the Wynn Casino
Las Vegas, NV
01.2017 - 12.2018
- Enhanced Cartier experience with clients by giving exceptional customer service.
- Coordinated with management to develop profiles on clients, using multimedia and other sources to target and drive sales for the boutique.
- Partnered with team member to successfully sell high jewelry and fine time pieces. I was 1 of 3, out of 7 that sold a 250K piece of jewelry.
- Cultivated clients from my client book to generate sales to 30% of my yearly sales plan. Potentially put them on the track to get to exclusive events.
- Used my extensive knowledge to mentor and train colleagues on diamonds and movements in timepieces.
- Received countless customer and secret shopper reviews where I exceeded expectations and achieved the Ambassador status with every shopper.
Client Advisor
Louis Vuitton at Crystals
Las Vegas, NV
01.2017 - 12.2017
- Responsible for ushering customers through the Sales Process and effectively processing information to follow up for future and additional sales.
- Worked in an assigned area in a team environment to achieve daily, weekly and monthly sales plans.
- Networked with previous clients and customers to fulfill Louis Vuitton needs and drive sales for my boutique.
Sales Professional
Tiffany & Co.
Salt Lake City, UT
01.2012 - 12.2017
- My efforts prior to my departure resulted in a 1.2 million dollar gain for my boutique at the “Blue Book” and “Masterpieces” events.
- Drive sales to exceed sales goals. Exceeded sales plan at 149% in 2014 and 124% in 2015. Consistently the top sales professional in the store.
- Selected and trained as Store Watch Expert, within the top 50 for watch sales in the company, 2016.
- Offer superior customer service to customers. Had a customer experience score above the store average for the year, with 23 “WOW” comments.
- Selected as a peer coach for three new employees who have gone on to be top performers. Other new employees have adopted me as their peer coach when their peer coach was not available.
- Received “Exceeding Expectations” on 2014, 2015 and 2016 on yearly reviews.
- Developed multiple customers to top tier statuses and hosted them at VIP events called Bluebook and Masterpieces, in New York City and Beverly Hills. (2014/2015/2016).
Branch Security Officer
Tiffany & Co.
Salt Lake City, UT
- Offered superior customer service to customers by ensuring they received hospitality and assistance in a timely manner.
- Maintained front door coverage as a deterrent to protect the safety of the staff and customers.
- Rotated in as an operations assistant on a daily basis.
- I can process transfer requests, cleanings, repairs, and perform all other operational procedures independently. Rated as a “High Performer” for the year 2013.
Education
Cyprus High School -
Cyprus High School
Magna, UTGemological Institute - Gemological Essentials
Gemological Institute
Timeline
Luxury Concierge
Self Employed
06.2024 - Current
Nightlife Security Officer
Palms Hotel and Casino
01.2023 - 01.2026
Coach
Cyprus High school
06.2018 - 03.2022
Sales Professional
Cartier at the Wynn Casino
01.2017 - 12.2018
Client Advisor
Louis Vuitton at Crystals
01.2017 - 12.2017
Sales Professional
Tiffany & Co.
01.2012 - 12.2017
Branch Security Officer
Tiffany & Co.
Cyprus High School -
Cyprus High School
Gemological Institute - Gemological Essentials
Gemological Institute