Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shamyra Fountain

Meridian,MS

Summary

Customer service professional with extensive experience in high-pressure environments. Demonstrated ability to resolve customer inquiries efficiently, leading to enhanced client satisfaction. Strong problem-solving and communication skills enable adaptability across various situations. Achievements include implementing improved service protocols that significantly increased customer satisfaction rates.

Overview

7
7
years of professional experience

Work History

Customer Service Associate - Online Order Handler

Lowe's
Meridian, MS
10.2024 - Current
  • Recognized for performance early on-earned Worker of the Month within 6 months and ranked #7 in the district.
  • Worked at the customer service desk, processed returns, and handled online orders efficiently.
  • Frequently praised for going the extra mile and was recommended for a management role.
  • Resolved customer complaints to ensure satisfaction and retention.
  • Provided training and support to new staff members on procedures.
  • Resolved customer inquiries in a timely manner.

Cashier & Customer Service

Super Crown Wings
Meridian, MS
10.2023 - 10.2024
  • Worked in a fast-paced environment, taking orders, managing cash transactions, and helping customers feel welcome and satisfied.
  • Solved problems on the spot and kept a calm, positive attitude during busy hours.

Childcare Provider

Early childhood
Meridian, MS
01.2019 - 05.2024
  • Over 4 years of hands-on experience caring for children.
  • Provided structured, nurturing care and built trusting relationships with both children and parents.
  • Encouraged learning through play and emotional support.
  • Planned and implemented educational activities to promote child development.
  • Supervised daily activities for children in a nurturing environment.
  • Collaborated with team members to enhance overall childcare strategies.

Education

Media Production -

Meridian Community College
Meridian, MS
07.2025

High School Diploma -

Escambia High School/ Meridian High School
Meridian, MS
01.2024

Skills

  • Customer service
  • Conflict resolution
  • Communication skills
  • Order processing
  • Cash handling
  • Time management
  • Multi-tasking
  • Leadership abilities
  • Team collaboration
  • Child development
  • Early learning support
  • Emotional well-being

Awards

  • Worker of the Month, Lowe's (2023)
  • Top 10 in District (#7) at Lowe's for customer satisfaction and performance
  • ACT WorkKeys Silver Certificate
  • Recommended for Management Promotion
  • Adobe Certified - Photoshop, Premiere Pro, Illustrator

Timeline

Customer Service Associate - Online Order Handler

Lowe's
10.2024 - Current

Cashier & Customer Service

Super Crown Wings
10.2023 - 10.2024

Childcare Provider

Early childhood
01.2019 - 05.2024

Media Production -

Meridian Community College

High School Diploma -

Escambia High School/ Meridian High School

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