Shamyrah Patterson
Columbus,US
Summary
Customer Service Professional with over 11 years of extensive expertise in enhancing client satisfaction and organizational efficiency. Demonstrates proficiency in Salesforce and advanced problem-solving skills, leveraging analytical capabilities to resolve complex issues and foster collaborative team environments. Passionate about implementing innovative solutions in customer service to drive impactful client relations and process improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Carepartner
Senior Star
Dublin, OH
01.2021 - Current
- Deliver compassionate care to senior residents, ensuring daily comfort and well-being while maintaining high standards and dedication.
- Implement care plans and conduct evaluations to ensure resident health status changes, and develop strategies to meet resident needs.
- Partner with nurses and physicians to provide comprehensive resident care, facilitate social activities, and manage resident appointments.
- Streamline daily operations processes, maintain infection control standards, and adopt care practices to improve response times.
Account Specialist Loyalty, CX Loyalty
JP Morgan Chase
Columbus, OH
08.2020 - 09.2021
- Collaborated with cross-functional teams to define solutions and deploy initiatives, enhancing customer experience and loyalty standards.
- Utilized CRM systems for transaction tracking, ensuring personalized and consistent service.
- Developed strategies to increase customer retention, increasing operational efficiency.
- Analyzed customer feedback and trends, leading to significant service enhancements.
- Implemented solutions to streamline customer data analysis, implementing strategies to improve customer satisfaction and retention rates.
Customer service representative
Deloitte
Remote
01.2020 - 01.2020
- Developed and implemented strategies to optimize service performance and streamline operations.
- Utilized data-driven solutions for recurring issues.
- Developed and executed strategies for recurring customer challenges, resulting in improved customer satisfaction.
Housekeeper
Pipet Registry
Columbus, OH
01.2019 - 01.2019
- Maintained pristine guest rooms, conducted thorough quality checks, and upheld Hyatt's standards to deliver exceptional customer experiences.
- Streamlined processes to enhance guest experiences, managed room inventory, and responded promptly to guest feedback.
- Implemented cleaning protocols to enhance efficiency, maintained detailed room status records, and consistently met daily room preparation targets.
Family advocate/CSR
Hands on Central Ohio
Columbus, OH
01.2017 - 01.2018
- Streamlined client communication processes and reduced response times while handling multiple family service requests.
- Partnered with social service agencies to connect families with vital resources, fostering strong community relationships.
- Assessed family needs through comprehensive evaluations, developed targeted support plans, and provided timely resources.
- Maintained accurate case records and coordinated with multiple stakeholders while ensuring confidentiality and compliance with protocols.
Dietary Aide/CSR
Ohio Health
Columbus, OH
01.2015 - 01.2017
- Managed patient dietary needs and coordinated meal service while fostering positive relationships with patients and medical staff.
- Developed dietary plans for patients and ensured compliance with nutritional guidelines for improved patient outcomes.
- Partnered with dietary and nursing teams to deliver timely, customized meal services while maintaining HIPAA standards.
Customer service Representative
IOOR/Nousource energy
Columbus, OH
01.2014 - 01.2015
- Managed high-volume customer requests, resolving complex issues while maintaining exceptional service standards and building lasting client relationships.
Education
High School Diploma - General Education
Adult Education Columbus City
Columbus, OH01.2020
Skills
- Caregiving (Expert)
- First Aid
- Senior Care (Expert)
- CPR (Expert)
- Salesforce (Expert)
- Customer Service (Expert)
- Problem Solving (Expert)
- Attention to Detail
- Hospitality
- Time Management (Expert)
Certification
- Certification Qualification of Employment at CQE
- Date: Aug 2020
Timeline
Carepartner
Senior Star
01.2021 - Current
Account Specialist Loyalty, CX Loyalty
JP Morgan Chase
08.2020 - 09.2021
Customer service representative
Deloitte
01.2020 - 01.2020
Housekeeper
Pipet Registry
01.2019 - 01.2019
Family advocate/CSR
Hands on Central Ohio
01.2017 - 01.2018
Dietary Aide/CSR
Ohio Health
01.2015 - 01.2017
Customer service Representative
IOOR/Nousource energy
01.2014 - 01.2015
High School Diploma - General Education
Adult Education Columbus City