Shantiqua White

Work History

People Ready Staffing

03.2023 - Current

Filtrona

05.2024 - 11.2024

Analyzed quality and performance data to support operational decision-making.
Created and revised procedures, checklists and job aids to reduce errors.
Developed and maintained quality assurance procedure documentation.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
Improved team efficiency with introduction of automation tools for repetitive testing tasks.

Harris Teeter Distribution Center

05.2021 - 03.2023

Maintained accurate inventory records through manual and computerized systems.
Unloaded materials from trucks using forklifts and pallet jacks.
Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Checked all outgoing shipments to ensure accuracy prior to dispatch.
Packed orders for shipment in accordance with customer requirements.
Utilized RF scanners to accurately process orders according to customer requirements.

Hanesbrands

11.2020 - 05.2021

Utilized RF scanners for order picking activities within the warehouse environment.
Managed warehouse operations including receiving, shipping, storage, replenishment, order picking, packaging, labeling.
Communicated effectively with supervisors regarding any discrepancies found during order picking process.
Responded quickly to requests from supervisors regarding changes in order picking priorities.
Managed order picking process by selecting correct items from shelves for shipment.
Assisted in training new employees on proper order picking techniques and equipment use.

Walmart

02.2017 - 11.2020

Organized shelves, racks and bins to ensure product availability.
Assisted customers in selecting frozen food items and provided product knowledge to ensure customer satisfaction.
Checked expiration dates on all frozen food items, discarded expired products, and reported any damaged or low quality goods to management.
Verified that the temperature was correctly set in each freezer section and adjusted it as necessary.
Stocked shelves with a variety of frozen food products according to store guidelines and rotated stock as needed.
Maintained accurate inventory records for all frozen food products by monitoring sales and restocking shelves accordingly.
Greeted customers promptly upon arrival in the department and answered questions about the selection of available products.
Used hand-held scanners to accurately record incoming shipments of new frozen food items into the system database.
Cleaned freezers regularly using approved cleaning materials and followed strict sanitation standards for all work surfaces.
Restocked shelves with freshly prepared ready-to-eat meals, including soups, entrees, side dishes.

Alorica

03.2016 - 02.2017

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.