Shana Bentley
Decatur,GA
Summary
Creative leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
19
19
years of professional experience
Work History
Bench Jeweler /Small Business Owner
Firstborn Jewelry
10.2018 - Current
- Enhanced customer satisfaction by providing timely and precise jewelry repairs.
- Skillfully executed intricate jewelry designs for increased sales and brand recognition.
- Assisted customers in selecting appropriate materials and styles for their desired jewelry pieces.
- Educated customers on proper jewelry care, extending the lifespan of their treasured pieces.
- Delivered exceptional service by promptly addressing customer concerns regarding repairs or adjustments.
- Formed, joined or assembled metal pieces, articles or wires, using soldering irons, gas torches and hand tools.
Centralized Referral Care Coordinator
Planned Parenthood of Northern New England
04.2018 - 10.2018
- Coordinate patient care between PPNNE and various community medical partners, pharmacies and community-based organizations / Patient advocate with a focus on helping patients navigate the complex healthcare system / Provide information and educational resources for patient problem solving / Community outreach to help facilitate wrap around services for the marginalized population
Centralized Clinical Support Associate
Planned Parenthood of Northern New England
09.2017 - 04.2018
- Supported Medical Services team by maintaining and updating patient charts / Notified patients of abnormal test results and coordinate care for ongoing treatment / Run reports and analyze data trends / Triage portal and voicemail messages and task to appropriate nurse practitioner for follow-up care / Create and maintain referral database of appropriate providers in area for referral care
Benefits Administrator (Contractor)
Green Mountain Coffee Roasters
09.2012 - 05.2013
- Supported the administration of high quality and legally compliant health and welfare, retirement and supplemental benefit programs for all employees / Ensured the currency and compliance of all federal and state Human Resource laws as they relate to the administration of all benefit plans and related plan documents / Processed and maintained personnel benefit documentation / Performed data audits, analysis and reports as required / Provided administrative assistance for wellness reimbursement and climate change programs / Served as liaison to vendor representatives and assisted employees with benefit related questions and claims
Office Manager (Contractor)
Bluehouse Group
05.2011 - 11.2011
- Managed day-to-day processing of accounts receivable and payable using QuickBooks, producing reports as requested / Administered employee benefits and organizational insurance / Improved processes and policies in support of organizational goals / Monitored adherence to rules, regulations and procedures / Organized recruitment and placement of required staff
Office Manager
Fuse Marketing
02.2009 - 05.2011
- Assisted in benefits administration and recruitment functions / Tracked, analyzed and processed all Fuse invoices including shipping, credit card and insurance / Created and implemented new company guidelines and processes / Tested and executed new technologies to enhance business operations / Assisted Partners in new business research and proposal development / Managed internship program including all communication and recruitment / Spearheaded the “green up” program and implemented eco-friendly alternatives and volunteer opportunities
Human Resources Assistant (Contractor)
Vermont Energy Investment Corporation (VEIC)
02.2008 - 02.2009
- Assisted in the Human Resource recruitment function including electronic applicant management, maintenance of HRIS, interview and orientation schedule coordination, ad design and placement and applicant correspondence / Provided administrative and logistical support for HR team and Director of Organizational Development / Initiated and participated in various HR projects and performed additional HR functions / Created information tracking and reporting systems using Excel, database, HRIS and other organization technical resources
Human Resources Benefits Assistant (Contractor)
Chittenden Corporation
09.2007 - 02.2008
- Assisted with employee relations, benefits and database management / Ensured compliance of legal and government reporting and policies for all divisions / Served as point person for benefit related questions from company employees / Maintained employee confidence and protected operations by maintaining confidential and accurate employee data
Human Resources Administrative Assistant / Receptionist
Sterling Brands
04.2005 - 06.2007
- Reported directly to the VP of Human Resources and managed meeting scheduling, speaking engagements and travel commitments / Conducted research of full-time job candidates, screened applicants and coordinated interviews / Prepared new employee orientation and welcome packets / Greeted all visitors and managed multi-line telephone system
Education
B.A. Professional Studies/Psychology -
Johnson State College
01.2017
PHR Certification -
SHRM Learning System
01.2012
A.S. Liberal Arts -
Champlain College
01.2000
Skills
- Jewelry Repair
- Benefits Oversight
- Records Management
- Organizational Skills
Timeline
Bench Jeweler /Small Business Owner
Firstborn Jewelry
10.2018 - Current
Centralized Referral Care Coordinator
Planned Parenthood of Northern New England
04.2018 - 10.2018
Centralized Clinical Support Associate
Planned Parenthood of Northern New England
09.2017 - 04.2018
Benefits Administrator (Contractor)
Green Mountain Coffee Roasters
09.2012 - 05.2013
Office Manager (Contractor)
Bluehouse Group
05.2011 - 11.2011
Office Manager
Fuse Marketing
02.2009 - 05.2011
Human Resources Assistant (Contractor)
Vermont Energy Investment Corporation (VEIC)
02.2008 - 02.2009
Human Resources Benefits Assistant (Contractor)
Chittenden Corporation
09.2007 - 02.2008
Human Resources Administrative Assistant / Receptionist
Sterling Brands
04.2005 - 06.2007
B.A. Professional Studies/Psychology -
Johnson State College
PHR Certification -
SHRM Learning System
A.S. Liberal Arts -
Champlain College
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