Shana Bonzelaar
Howell,MI
Summary
Resourceful professional with comprehensive experience in outpatient care settings. Committed to maintaining high standards of patient safety and satisfaction through effective communication and ethical practices. Capable of thriving in both independent and collaborative work environments. Successful at managing a several patient caseload daily. Operational knowledge of complex ophthalmic equipment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Refractive Surgery Conselor/Surgery Scheduler
Holland Eye Surgery and Laser Center
Holland, Michigan
10.2023 - 07.2025
- Provided patient counseling to ensure understanding of surgical procedures.
- Developed educational materials for patients regarding eye health and surgery options.
- Assisted in scheduling follow-up appointments and managing patient inquiries effectively.
- Collaborated with medical staff to address patient concerns and improve care quality.
- Maintained accurate patient records and documentation in electronic health systems.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Verified accuracy of billing information prior to submitting claims.
- Managed patient check-in and check-out procedures and processed payments.
Ophthalmic Technician/Scribe
Grand Rapids Ophthalmology
Holland, MI
02.2019 - 10.2023
- Collaborated with other healthcare professionals to develop treatment plans for patients with eye disorders or diseases.
- Maintained accurate records of patient visits and test results in electronic medical record systems.
- Provided patient education on contact lens care and instructions for proper use of eye drops or medications.
- Updated patient charts with current information about medications, allergies, immunizations and family history.
- Performed comprehensive ophthalmic assessments, including visual acuity tests, refraction and tonometry measurements.
- Managed clinic flow efficiently while ensuring patients were seen promptly and courteously.
Education
High School Diploma -
Zeeland East High School
Zeeland05.2009
High School Diploma -
Careerline Tech Center
Holland, MISkills
- Problem solving
- Customer service
- Appointment scheduling
- Billing verification
- Surgical procedure education
- Medical record management
- Patient counseling
- Eye health education
- Effective communication
- Time management
Certification
Certified Ophthalmic Scribe
CPSS
References
- Kelly James - Optometrist - kjames@hollandeye.com - (616) 915-1240 - Holland Eye Clinic
- Keagan, Bonzelaar - HR Assistant - k.bonzelaar@lackstrim.com - (269) 330-3516 - Lacks Enterprise
- Stacey, Hokse - Salon Owner/Operator - staceyhokse@hotmail.com - (616) 312-3281 - Hokse Salon
Timeline
Refractive Surgery Conselor/Surgery Scheduler
Holland Eye Surgery and Laser Center
10.2023 - 07.2025
Ophthalmic Technician/Scribe
Grand Rapids Ophthalmology
02.2019 - 10.2023
High School Diploma -
Zeeland East High School
High School Diploma -
Careerline Tech Center
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