Denise Penny
Billings,MT
Summary
I am an outgoing and dedicated individual who has an ambition to succeed in any given environment. I have experience in banking and bookkeeping, payroll experience, payroll reporting, quarterly reports, real estate loan processing, and have management experience as well. I am also a licensed cosmetologist. I love to learn, and am always up to a challenge. I am a people person, who can also work efficiently on my own.
Overview
10
10
years of professional experience
Work History
Surgery Scheduler/Clinical Appointment Scheduler
Ortho Montana
05.2019 - Current
- Schedule surgeries, get pre-authorization & insurance, get surgery blocks at facility
- Schedule appointments for trauma, pediatrics, total joint, sports, and hand & foot
- Take insurance information & scan documents for medical records
- Send referrals to doctors for work compensation and second opinion review
- Answer incoming phone calls & messages, screening for needs, transferring calls when appropriate, and taking messages as needed
- Increased team productivity by closely monitoring workload distribution and adjusting schedules accordingly.
NIC State Board Examiner and Travel TCA
Prometric
10.2020 - 06.2024
- Hired by Prometric in April 2019
- Testing sites to include: Billings, Great Falls, and Kalispell
- Set up school settings for practical exams
- Examine and score practical exams for cosmetology, esthetics, barbering, manicuring, instructors, and electrology
- Attention to detail is a must
- Filled out incident reports as needed
- Exams are every 6 weeks on weekends
- Completed training to travel to testing sites to administer re-eertification exams at secure testing sites
Account Manager
Allstate Insurance
05.2019 - 05.2019
- Temporary, part-time position to serve as office account manager and receptionist, greeting and screening all visitors
- Answered incoming phone calls, screening for needs, transferring client calls when appropriate, and taking messages as needed
- Submitted payments for customer policies
- Prepared bank deposits & printed insurance cards
- Assisted with clerical duties to include faxing, copying, and organizing/maintaining files
- Other duties as needed
Real Estate Loan Processor/Assistant
Stockman Bank
03.2015 - 02.2019
- Processed loans for multiple branches and checked all input/documents for accuracy
- Pulled USPS, Flood certificates, LDP/GSA, Credit Reports, Credit Refresh, Credit Simulator, Mavent Reports, and DU
- Ordered VOE's, VOM/VOL's, VOD's and PMI, order/upload hazard insurance, appraisals, title commitments & transcripts
- Uploaded and split out conditions for underwriters
- Locked loans with investors
- Entered loan applications & prepared documents, managed tickler list
- Maintained loan files and denial/withdrawn credit files
- Entered full/partial submits for PMI and RD loans & entered applications for Neighborworks and Homestart programs
- Assisted with marketing for loan officers
- Assisted with mortgage servicing requests
- Worked in Miles City branch in accounting for 4 months before transferring back to Billings
Education
License - Cosmetology
Academy of Hair, Nail & Skin Technology
Billings, MT06.2007
License - Esthetics
Academy of Hair, Nail & Skin Technology
Billings, MT06.2004
License - Manicurist
Academy of Hair, Nail & Skin Technology
Billings, MT03.2001
College -
Eastern Montana College
Billings, MT06.1983
High School Diploma -
Glasgow High School
Glasgow, MT05-1982
Skills
- Billing/clerical
- Bookkeeping
- Data analysis
- Management
- Organization/Communication skills
- Problem solving
- Accounts payable/Receivables/GL
- Scheduling
- Strong analytical skills
- Attention to detail
- Computer hardware/Data Processing
- Loan processing/operations
- Customer service/Confidentiality
- Proof operator/Balance desk
- Insurance
- Invoicing/Payroll reporting
- Local area networking
- Marketing
- Mail sort/bulk mail processing
- Receptionist/multi-line phones
- Maintaining files
- Excel/Microsoft
- Premier/Navigator
- Encompass/Director
- Title paperwork/Notary
- Multitasking/problem solving skills
Timeline
NIC State Board Examiner and Travel TCA
Prometric
10.2020 - 06.2024
Surgery Scheduler/Clinical Appointment Scheduler
Ortho Montana
05.2019 - Current
Account Manager
Allstate Insurance
05.2019 - 05.2019
Real Estate Loan Processor/Assistant
Stockman Bank
03.2015 - 02.2019
License - Esthetics
Academy of Hair, Nail & Skin Technology
License - Manicurist
Academy of Hair, Nail & Skin Technology
License - Cosmetology
Academy of Hair, Nail & Skin Technology
College -
Eastern Montana College
High School Diploma -
Glasgow High School
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