Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yasmine Willis

Macon,GA

Summary

Medical Clinical Assistant with 1 year of skills training in clinical and office procedures. Skilled in vital signs, specimen collection, infection control, and electronic health systems. HIPAA and OSHA compliance, medical billing and health record systems. Team player able to work independently. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Appointment Scheduler

Firstsource Solutions
Louisville, KY
01.2023 - 07.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Greeted patients upon arrival and provided them with necessary paperwork.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Verified insurance information prior to appointment booking.
  • Maintained accurate records of patient appointments in computer system.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Managed a high volume of emails related to appointment scheduling requests.

RCA

USPS
Macon, GA
05.2022 - 03.2024
  • Deliver and collect packages along routes in rural areas during weekdays, weekends and holidays.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Assisted with customer requests and answered questions to improve satisfaction.

Store Associate

Shoe Carnival Inc.
Macon, GA
11.2020 - 11.2021
  • Greeted visitors, answered and forwarded phone calls, set sales floor
  • Processed customer transactions and handled cash and inventory control
  • Trained and assisted with day-to-day procedures inside the store
  • Interacted with customers using Total Customer Service Standards
  • Followed all company policies and procedures, including loss prevention guidelines to deter theft
  • Utilized proactive skills to perform unstated tasks that improved efficiency of shift.
  • Stocked shelves with merchandise and maintained inventory levels.

Material Handler

Kohl's Distribution eFulfillment Center
Macon, GA
03.2016 - 04.2018
  • Received and processed merchandise, including picking, packing, preparing and shipping orders and returns
  • Complied with all company policies, procedures, standards and guidelines, including those related to accuracy and productivity
  • Organized, priced, and properly sorted incoming retail pallets for departmental distribution and shelving of products
  • Prepared, processed and moved merchandise safely and accurately per established production rates and according to established standards and guidelines.

Education

Pharmacy Technician - Pharmacy

Ultimate Medical Academy - Clearwater
Clearwater, FL
06-2025

Medical Clinical Assistant - Certificate -

Miller-Motte College
09.2021

Skills

  • Patient Intake & Scheduling
  • Excellent Customer Service
  • Phlebotomy
  • Clerical Administration
  • Billing & Accounting Processes
  • Measure Vital Signs
  • CPR/First Aid
  • Written & Verbal Communication
  • First Aid & CPR
  • Medical Electronic Systems
  • HIPAA Guidelines
  • OSHA regulations
  • HACCP regulations
  • Specimen Collection
  • Inventory Management
  • Microsoft Office Suite
  • Type Speed: 45 WPM
  • Delivery and pickup
  • Valid Driver's License
  • Operations Support
  • Material Handling
  • Loading and unloading
  • Order Fulfillment
  • Shipping and receiving

Certification

CLINICAL MEDICAL ASSISTANT (CCMA), 12/2021

Timeline

Appointment Scheduler

Firstsource Solutions
01.2023 - 07.2023

RCA

USPS
05.2022 - 03.2024

Store Associate

Shoe Carnival Inc.
11.2020 - 11.2021

Material Handler

Kohl's Distribution eFulfillment Center
03.2016 - 04.2018

Pharmacy Technician - Pharmacy

Ultimate Medical Academy - Clearwater

Medical Clinical Assistant - Certificate -

Miller-Motte College

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