Jaila Scroggins
Crete,Illinois
Summary
My values are professionalism, efficiency, and an overall great experience. I appreciate the intricacies of communication and the quality relationships that can be formed from interacting with those who value people, education, and overall desirable results. I cannot get the experience I need if I am not given the opportunity.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Sonrisa Family Dental
Chicago, IL
07.2024 - 12.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Set up appointments with interested customers according to schedule availability.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Overcame objections using friendly, persuasive strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Provided information about available products and services, membership details, and purchase advantages.
Administrative Assistant
Kirby Ashley & Associates, LLC.
Park Forest, IL
07.2022 - 11.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Administrative Assistant
Kirkland & Ellis, LLC.
Chicago, IL
02.2020 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval
Customer Service Representative
Great Wolf Lodge Resort
Gurnee, IL
02.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- REMOTE
Office Assistant
Northwestern University
Evanston, IL
05.2019 - 02.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
Associate Of Business Administration - Business Administration
Prairie State College
Chicago Heights, IL05.2019
High School Diploma - General Studies
Crete-Monee High School
Crete, IL06.2017
Skills
- Meeting deadlines
- Calendar management
- Remote work capabilities
- Follow-up skills
- Guest relations
- Accuracy and precision
- Client relationship building
- Schedule coordination
- Data entry proficiency
- Insurance verification
- Efficient coordination
- Call screening
- Virtual assistance
- Confidentiality
- Scheduling expertise
- Social media scheduling
- Appointment confirmation
- History documentation
- Point-of-sale system
- Telephone management
- Patient registration
- Attention to detail
- Patient scheduling
- Strong work ethic
- Telephone etiquette
- Computer skills
- Critical thinking
- Effective multitasking
- Production scheduling
- Teamwork and collaboration
- Medical billing
- Microsoft Office Suite
- Inventory tracking
- Order processing
- Meeting scheduling
- Customer service
- Problem-solving
- Data entry
- Medical terminology
- Schedule management
- Timesheet management
- Outbound and inbound calls
- Active listening
- Call control
- Decision-making
Timeline
Appointment Scheduler
Sonrisa Family Dental
07.2024 - 12.2024
Administrative Assistant
Kirby Ashley & Associates, LLC.
07.2022 - 11.2023
Customer Service Representative
Great Wolf Lodge Resort
02.2021 - 10.2021
Administrative Assistant
Kirkland & Ellis, LLC.
02.2020 - 07.2022
Office Assistant
Northwestern University
05.2019 - 02.2020
Associate Of Business Administration - Business Administration
Prairie State College
High School Diploma - General Studies
Crete-Monee High School