Brooke Anderson
8536 Scott Road ,TN
Summary
Experienced Receptionist with over 8 years in customer service and appointment scheduling within healthcare settings. Skilled in managing complex schedules, data entry, and effective communication, contributing to enhanced patient satisfaction and streamlined operations. Proven ability to support staff and guests through organized front desk management, efficient appointment scheduling, and professional correspondence.
Overview
12
12
years of professional experience
Work History
Receptionist/Appointment Scheduler
Tennova
Knoxville, Tennessee
06.2018 - Current
- Greeted patients and visitors warmly at the front desk.
- Managed multiple phone lines, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated patient records using electronic systems.
- Assisted with billing inquiries and ensured accurate patient information entry.
- Maintained a clean and organized reception area for a welcoming environment.
- Collaborated with medical staff to streamline front office operations smoothly.
- Handled incoming mail and packages, distributing them to relevant personnel promptly.
- Provided exceptional customer service, addressing patient needs and concerns effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Prepared welcome packages for new hires.
- Monitored office supplies inventory and placed orders when necessary.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Assisted with onboarding of new employees by providing orientation information and support.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed company database and ensured the accuracy of contact information.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Compiled data from various sources into organized reports for management review.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
- Collated, bound and stored computer-generated reports.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Coordinated company events with venues and advised staff of pertinent details.
- Transcribed tapes and notes from meetings into prescribed formats.
- Used company badging system to create badges for new employees and visitors.
- Scheduled appointments for patients across multiple departments efficiently.
- Managed patient inquiries and provided information regarding services offered.
- Coordinated with medical staff to ensure timely appointment confirmations.
- Utilized scheduling software to maintain accurate patient records and availability.
- Communicated effectively with patients to reschedule or confirm appointments.
- Assisted in triaging urgent requests to prioritize scheduling needs.
- Collaborated with billing department to address appointment-related inquiries promptly.
- Trained new staff on scheduling procedures and use of software systems.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment scheduling.
- Provided assistance with additional tasks as needed or requested by management.
- Worked collaboratively with other team members to meet departmental goals.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Inputted patient data into the electronic health record system.
- Verified insurance information prior to appointment booking.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted physicians and nursing staff by providing administrative support services.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Resolved customer complaints in a professional manner.
- Served as a liaison between patients and healthcare providers for communication purposes.
- Coordinated with other departments within the practice to ensure timely patient care.
- Followed up on sales leads through outbound calling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed new leads each day at or above quotas.
- Collaborated with new customers to give details about company offerings.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Networked to build client base and promote products to new and existing clients.
- Documented sales call data in company software.
- Cross-sold additional products and services to purchasing customers.
Receptionist/ MedTech
Coventry Health Care
Knoxville, Tennessee
01.2014 - 06.2018
- Greeted patients and visitors, ensuring a welcoming environment at Coventry Health Care.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments, coordinating with medical staff and patients for optimal timing.
- Maintained patient records, ensuring accuracy and confidentiality in electronic systems.
- Assisted in insurance verification, collecting relevant information from patients promptly.
- Organized waiting area, maintaining cleanliness and comfort for patients and visitors.
- Collaborated with team members to streamline front desk operations and improve service quality.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with special projects assigned by management.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Compiled data from various sources into organized reports for management review.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed company database and ensured the accuracy of contact information.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
- Scheduled space or equipment for special programs, meetings and conferences.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Coordinated company events with venues and advised staff of pertinent details.
- Transcribed tapes and notes from meetings into prescribed formats.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Used company badging system to create badges for new employees and visitors.
- Conducted laboratory tests to analyze samples for accurate diagnostics.
- Maintained and calibrated medical equipment to ensure optimal performance.
- Collaborated with healthcare teams to deliver patient-focused care solutions.
- Documented test results and maintained accurate patient records in systems.
- Assisted in training new staff on laboratory protocols and procedures.
- Followed safety protocols to maintain a clean and safe working environment.
- Communicated effectively with patients regarding sample collection procedures.
- Participated in quality control initiatives to uphold laboratory standards.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Administered medications under physician direction following standard operating procedures.
- Managed inventory purchasing, organization and tracking.
- Cleaned and sterilized laboratory equipment to prevent cross-contamination.
- Adhered to all safety and infection control precautions and regulations.
- Ordered supplies necessary for laboratory operations from approved vendors or suppliers.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Provided technical assistance when needed during diagnostic tests or treatments.
- Assisted physicians with medical procedures, such as injections and biopsies.
- Provided instruction to patients regarding proper specimen collection techniques.
- Coordinated laboratory changes such as updating testing protocols and optimizing workflow.
- Protected patients and employees by adhering to infection-control and hazardous waste policies.
- Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, histology and bacteriology to aid physicians in diagnosing and treating diseases.
- Recorded all test results in patient files according to hospital policies and procedures.
- Labeled specimens accurately according to established protocols.
- Participated in continuing education courses related to medical technology advances.
- Provided medical technology information by answering questions and requests.
- Assisted in the preparation of sterile instruments prior to surgery or other medical procedures.
- Collected and processed specimens from patients for laboratory analysis.
- Assessed adequacy of chemicals and stains.
- Performed quality control checks on equipment used in the laboratory setting.
- Reviewed test results with physicians to assist in diagnosis and treatment decisions.
- Developed new methods for collecting data or improving existing processes within the lab facility.
- Responded promptly to inquiries from staff members regarding laboratory services.
- Processed orders for lab testing and liaised with physicians to review results.
- Checked blood compatibility using crossmatching, antigen typing and antibody identification.
- Recorded number of tissue blocks and verified proper identification and labeling.
- Analyzed blood cells by counting and identifying cells, using microscopic techniques and procedures.
- Supported operations across chemistry, hematology, urinalysis, blood bank and microbiology departments.
- Prepared histologic slides for human tissue samples via processing, cutting, embedding, staining and mounting.
- Assisted pathologist in gross examination of surgical specimens.
- Supervised or instructed new technicians on laboratory protocols.
- Followed laboratory guidelines for handling biological specimens.
- Obtained serum or viral swab samples for analysis.
- Conducted analysis using microscope or test equipment to detect diseases or irregularities.
- Prepared standard solutions to combine with samples according to formulas or procedures.
- Tested raw materials to determine quality and characteristics of substance.
- Inoculated bacteriological material with test organisms.
- Analyzed results of tests for conformity to specifications.
- Cut, stained and mounted samples for assessment by pathologist.
- Validated laboratory test processes for completeness and safety.
- Consulted with pathologist for diagnosis upon discovery of abnormal cells.
- Performed complete blood counts using automated hematology analyzer.
Education
Medical Billing And Coding - Medical Billing And Coding
UMA
Tampa, FL04-2018
High School Diploma -
Grainger High School
Rutledge, TN05-2011
Skills
- Appointment scheduling
- Front desk operations
- Patient records management
- Insurance verification
- Medical billing inquiries
- Electronic health systems
- Customer relationship management
- Scheduling
- Data entry accuracy
- Data entry
- Document management
- Document preparation
- Document control
- Recordkeeping and bookkeeping
- Clerical support
- Office administration
- Administrative support
- Multi-line telephone systems
- Multi-line phone system operation
- Call redirection
- Phone etiquette
- Greeting and seating clients
- Mail handling
- Mail distribution
- Office supply inventory control
- Travel arrangements
- Travel coordination
- Expense reporting
- Calendar management
- Meeting preparation
- Meeting coordination
- Technical support
- Database administration
- Typing speed
- Spreadsheet tracking
- Business correspondence
- Business operations
- Business administration
- Performance improvement
- Project management
- Project coordination
- Staff management
- Time management
- Organizational skills
- Multitasking and prioritization
- Attention to detail
- Problem solving
- Team collaboration
- Conflict resolution
- Service-oriented mindset
- Verbal and written communication
- Effective communication
- Calm demeanor
- Professional demeanor
- Positive and professional
- Meticulous and organized
- Tech-Savvy
- Security awareness
- Information protection
- Transcription and dictation
- Telephone skills
- Multi-line telephone operation
- Data inputting
- Documentation and reporting
- Performance improvement
- Meticulous and organized
- Calm demeanor
- Microsoft office specialist certified
- Professional demeanor
- Positive and professional
- Telephone skills
- Meeting preparation
- Meeting coordination
- Information protection
- Relay hearing-impaired calls
- Bookkeeping
- Project coordination
- Certified Microsoft office specialist
Timeline
Receptionist/Appointment Scheduler
Tennova
06.2018 - Current
Receptionist/ MedTech
Coventry Health Care
01.2014 - 06.2018
Medical Billing And Coding - Medical Billing And Coding
UMA
High School Diploma -
Grainger High School