- Gardening
- Knitting and Crocheting
- Hiking
- Adventure Travel
- Swimming
- Camping
- Kayaking
- Reading
- Music
- Road Trips
Theodora Shank
Indian River,MI
Summary
Proactive and detail-oriented professional with extensive experience as a Receptionist/Appointment Scheduler at McLaren Northern Michigan Hospital. Excelled in streamlining operations, enhancing customer satisfaction, and maintaining confidentiality. Skilled in data entry and customer service, demonstrating a remarkable ability to manage multiple tasks efficiently. Achieved a significant improvement in front desk efficiency through effective multitasking and prioritization.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
27
27
years of professional experience
Work History
Receptionist/Appointment Scheduler
McLaren Northern Michigan Hospital
Petoskey, MI
04.1998 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Education
No Degree - Criminal Justice
North Central Michigan College
PetoskeyCheboygan Area High School
Cheboygan, MI06-1994
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- File management
- Mail handling
- Multi-line telephone operation
- Information protection
- Front desk operations
- Multitasking and prioritization
- Office supply inventory control
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Microsoft office
- Computer proficiency
- Word processing
Interests
Timeline
Receptionist/Appointment Scheduler
McLaren Northern Michigan Hospital
04.1998 - 02.2025
No Degree - Criminal Justice
North Central Michigan College
Cheboygan Area High School