Elise Hughes
Anchorage
Summary
Ambitious nursing student with hands-on experience in customer interactions and scheduling. Strong attention to detail and adaptability demonstrated through various roles in fast-paced environments. Seeking opportunities that allow for professional growth while applying skills to enhance team performance in healthcare settings.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist/Appointment Scheduler
Heaven's Best Carpet Cleaning, Alaska
Wasilla
08.2024 - 12.2024
- Greeted customers warmly and assisted with inquiries.
- Managed incoming calls and directed them to appropriate staff.
- Scheduled appointments for carpet cleaning services efficiently.
- Processed customer payments and handled transactions accurately.
- Assisted in coordinating service schedules with cleaning teams.
- Updated customer records in the database regularly for accuracy.
- Scheduled and confirmed appointments.
Cashier/Customer Service
Empress Chinese Restaurant
Kotzebue
06.2021 - 07.2022
- Gained the opportunity to work in multiple positions over my summers before college. I took calls over the phone, waited tables, and worked as customer service behind the counter. In addition, I was able to take part in food delivery and cleaning/stocking services.
- Developed the soft skills needed in a workplace and enhanced my communication abilities. Furthermore, I gained the skill of multitasking and was able to efficiently get work done.
- Resolved customer complaints and concerns in a professional manner, de-escalating conflicts and maintaining a positive atmosphere.
- Demonstrated flexibility in adapting to changing situations, such as last-minute menu changes or unexpected volume spikes.
- Maintained a professional demeanor at all times, adhering to company policies and dress code standards.
Education
Some College (No Degree) - Bachelor of Science in Nursing
University of Alaska Anchorage
Anchorage, AK 08.2022 - Current
Skills
- Computer skills
- Phone etiquette
- Communication skills
- Time management
- Scheduling
- Food service and customer service
Personal Information
Authorized To Work: US for any employer
Timeline
Receptionist/Appointment Scheduler
Heaven's Best Carpet Cleaning, Alaska
08.2024 - 12.2024
Some College (No Degree) - Bachelor of Science in Nursing
University of Alaska Anchorage
08.2022 - Current
Cashier/Customer Service
Empress Chinese Restaurant
06.2021 - 07.2022