Shana Brown
Carriere,MS
Summary
Highly motivated and compassionate Licensed Practical Nurse (LPN) with over 8 years of experience in patient care, seeking a fully remote Intake Coordinator position to leverage skills in patients education, communication, and care coordination. Thrives in a fast-paced environment and enjoys building rapport with patients to support their chronic condition management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Experience Advisor
Teleperformance
12.2023 - Current
- Make 10-15 outbound calls daily
- Connect with customers via phone to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issue
- Respond to requests for assistance
- Worked remotely in a virtual team environment.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
LPN
Private Duty
06.2016 - 12.2022
- Administered insulin therapy, hypertension medication, cholesterol medication, stool softener, and performed wound care
- Educated patient and family on proper care for management of chronic illness such as hypertension, diabetes, post-stroke care, and heart disease
- Addressed the needs of the patient and family caregiver
- Reinforced the importance of follow care and refilling medications
- Reviewed the importance of a balanced diet, to manage blood glucose, lower cholesterol and sodium
- Assisted with ADLs
- Collaborated with a primary doctor or family nurse practitioner on the patient's health status.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
Licensed Practical Nurse/Mental/ & Behavioral Health Nurse
South Mississippi Regional Center
11.2015 - 05.2016
- Duties included, but not limited to: Medication Administration via mouth or intramuscular 30 + patients daily
- Responded promptly to a medical issue or crisis a patient may be experiencing
- Upheld strict patient confidentiality standards to ensure their sensitive and personal medical information is not given without the patient’s permission
- Cared for wounds, provided treatments, and assisted with procedures.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Provided medical care to individuals with intellectual disabilities and/or mental illnesses
- Contributed to weekly care plan meetings
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Education
Bachelors of Science in Accounting -
Belhaven University
Jackson, MS01.2023
Associate of Science in Medical Billing and Coding Specialist -
U.S Career Institute
Fort Collins, CO01.2023
Associate's degree in Licensed Practical Nurse -
Pearl River Community College
Poplarville, MS07.2015
Skills
- Patient Education
- Chronic Disease Management
- Medical Terminology
- Medication Management and Reminders
- Written & Verbal Communication
- HIPAA Compliance
- Microsoft Office Suite
- Customer Service
- Patient Centered Care
- Vital Signs and Assessments
- Documentation
- Records Maintenance
- Effective Communication
Certification
Active Compact/ Multi-State License (LPN) (LVN) with IV Extended Role
Remote Work Environment
HIPAA-compliant workspace or dedicated quiet home office, High Speed Internet
Personal Information
Title: LPN
Timeline
Customer Care Experience Advisor
Teleperformance
12.2023 - Current
LPN
Private Duty
06.2016 - 12.2022
Licensed Practical Nurse/Mental/ & Behavioral Health Nurse
South Mississippi Regional Center
11.2015 - 05.2016
Bachelors of Science in Accounting -
Belhaven University
Associate of Science in Medical Billing and Coding Specialist -
U.S Career Institute
Associate's degree in Licensed Practical Nurse -
Pearl River Community College
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