Shana Cole
San Francisco,California
Summary
Highly motivated and positive individual with great organizational and communication skills. A background in customer service and efficient problem solver. Manages time efficiently and works well under pressure. Caring and empathetic with considerable experience in assisting adults with disabilities. Able to ensure individuals receive adequate nutrition. Highly-efficient Behavioral Health Case Manager with one year of experience evaluating clients progress and guiding individuals toward rehabilitative goals. Well-versed and knowledgeable in evidenced-based counseling techniques. Demonstrated to collaborate and communicate effectively in team settings.
Overview
21
21
years of professional experience
Work History
Security Guard
Maloneys Security Inc
04.2022 - Current
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Elevator Operator
Urban Alchemy
San Francisco, CA
06.2020 - 11.2021
- Interacted hospitably with guests while traveling in elevator and while on company premises.
- Worked closely with teammates to coordinate tasks and support safety.
- Assisted guests with locating meeting rooms and dining facilities.
- Operated elevators for guests and provided general company information to help maximize facility utilization.
Server
Simons Restaurant
Oakbrook Terrace, IL
02.2014 - 01.2018
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Engaged in small talk with over 10 patrons per day to build rapport and earn repeat business
Mental Health Peer Educator
IDOC
Logan, IL
05.2010 - 01.2014
- Helped monitor and review care plans.
- Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
- Offered and documented treatment consent forms in patient health records.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided patients and family members with education regarding illness, medications and treatment plans.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Afterschool Dance Instructor
Dance Cent're
Lombard, IL
09.2002 - 08.2005
- Promoted good behavior by using posititivty
- Managed classroom size of 15
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned and oversaw group, couples, and individual dance performances.
- Offered one-on-one instruction to students by appointment.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Planned routines for recitals and performances.
Education
Gen Eds - General Education
12.2015
High School Diploma -
05.2014
Skills
- Adaptable
- Direct patient care
- Time management
- Cultural understanding and sensitivity
- Responsible and reliable
- Diligent
- SPSS software proficient
- Facilitating groups
- Effective communication
- Active listening
- Case management
- Treatment planning
- Keen observer
- Security operations experience
- Safety and security
- Legible report writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Guard - Maloneys Security Inc
04.2022 - Current
Elevator Operator - Urban Alchemy
06.2020 - 11.2021
Server - Simons Restaurant
02.2014 - 01.2018
Mental Health Peer Educator - IDOC
05.2010 - 01.2014
Afterschool Dance Instructor - Dance Cent're
09.2002 - 08.2005
Triton College - Gen Eds, General Education
Micheal Barlow Center - High School Diploma,