Shana Crumrine
Allstate
Harrod,OH
26
years of professional experience
Early-career social work professional with internship experience in intake support, records review, and case documentation. Known for teamwork, professionalism, adaptability, and strong client communication.
Work History
Intern
4 Months- Assisted caseworkers with intake documentation, records review, and file organization.
- Observed case management workflows and applied feedback to improve administrative support.
- Responded to routine requests with professionalism, discretion, and attention to detail.
- Attended court dispositions
- Have nearly completed Core training
- Have completed training in the Intake Unit
- Have nearly completed training in the Ongoing Unit
- Have observed home visits for Intake Unit and Ongoing Unit
Licensed Sales Producer
9 Years 3 Months- Advised prospects on auto, home, and life coverage options aligned with risk needs.
- Generated quotes and explained policy features to support informed purchase decisions.
- Prospected leads through calls, referrals, and community outreach to build agency pipeline.
- Cross-sold additional coverage lines during policy reviews to strengthen customer protection.
- Resolved billing and policy questions to improve retention and customer satisfaction.
- Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
Licensed Foster Parent
1 Year 8 Months- Supervised daily routines and provided trauma-informed care to support child safety and emotional stability.
- Coordinated with caseworkers, therapists, and schools to align placement support and service plans.
- Documented behaviors, incidents, and progress to maintain accurate records for case reviews.
- Implemented consistent structure, expectations, and guidance to promote healthy development and adjustment.
- Transported children to appointments, visitation, and school activities while maintaining punctuality and safety.
- Supported reunification efforts by encouraging family connections and reinforcing individualized visitation plans.
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
Veterinary Assistant
14 Years 1 Month- Assisted veterinarian with exams, treatments, and surgical prep.
- Monitored animal behavior, vital signs, and recovery status during clinical procedures.
- Restraint patients safely for exams, vaccinations, diagnostics, and sample collection.
- Sanitized exam rooms, surgical areas, and equipment to maintain clinic hygiene standards.
- Prepared medications, supplies, and lab samples following veterinary protocols.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Education
No Degree - Social Work
Skills
Teamwork and collaboration
Problem-solving
Goal-oriented mindset
Interpersonal and social skills
Client relationships
Professionalism and etiquette
Research and analysis
Complex Problem-solving
Initiative
Job shadowing
Adaptability and flexibility
Dependable and reliable
Timeline
Intern
Allen County Children Services
06.2026 - CurrentRead More
Licensed Sales Producer
Allstate
07.2017 - CurrentRead More
Licensed Foster Parent
Ohio
05.2015 - 01.2017Read More
Veterinary Assistant
Harrod Veterinary Clinic
04.2001 - 05.2015Read More
Campbellsville University
No Degree from Social Work
Read More