Shana DeFusco
Cranston
Summary
Versatile and results-driven professional with a unique blend of healthcare, financial services, and administrative expertise. Licensed Senior Physical Therapist Assistant and NASM Certified Personal Trainer with hands-on experience in patient care, rehabilitation, documentation, and client education, complemented by a solid foundation in banking risk management, compliance, operations, and real estate administration. Recognized for exceptional communication skills, regulatory awareness, strong organizational abilities, and adaptability across diverse work environments. Proactive and goal-oriented, committed to leveraging time management and problem-solving skills to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Senior Physical Therapist Assistant & NASM Certified Personal Trainer
Gaffney Physical Therapy
10.2018 - Current
- Support DPT/MPTs in delivering high-quality outpatient orthopedic care by implementing individualized plans of care
- Perform therapeutic exercise, functional activities, neuromuscular re-education, and manual therapy to reduce pain and improve strength, mobility, and function
- Provide sports injury prevention assessments and education for athletes of all ages
- Develop and assign personalized home exercise programs using Physiotec
- Maintain accurate and timely documentation using both MWTherapy and Empower while ensuring compliance with insurance requirements
- Design one-on-one personal training programs and basic nutrition guidance
Senior Administrative Assistant
Law Office of Adam Rose
08.2016 - 05.2018
- Served as Senior Administrative Assistant supporting legal operations and client services
- Managed scheduling, client communications, correspondence, and office supply coordination
- Oversaw administrative management for approximately 17 rental properties, including billing, tenant communication, and compliance documentation
- Prepared and tracked real estate closing checklists and post-closing documentation
- Prepared and submitted foreclosure documentation through the Rhode Island Court e-filing system
Senior Risk & Compliance Specialist – Home Equity Lending Risk
Citizens Bank, N.A.
09.2011 - 09.2016
- Developed and maintained operational and regulatory risk management controls
- Supported internal and external audits by providing documentation, reporting, and regulatory guidance
- Identified, tracked, and resolved compliance and process issues from an end-to-end perspective
- Participated in system enhancements, regulatory initiatives, and new product implementations
Risk & Compliance Specialist – Home Equity Lending
Citizens Bank, N.A.
08.2007 - 09.2011
- Served as Business Continuity Coordinator for six Home Lending Services continuity plans
- Developed, documented, and tested disaster recovery and business continuity strategies
- Coordinated regulatory training assignments and monitored completion reporting
- Assisted with procedure development, annual reviews, and SharePoint compliance maintenance
- Supported audits through accurate training and regulatory documentation
Education
Associate of Applied Science - Physical Therapist Assistant
New England Institute of Technology
01-2021
Bachelor of Science - Business Management & Technology
Rhode Island College
01-2007
Skills
- Strong written & verbal communication
- Time management & multitasking
- Physical Therapy rehabilitation
- Injury prevention & sports rehabilitation
- Risk & compliance management
- Regulatory documentation & audit support
- Real estate & foreclosure documentation
- Property management coordination
- Process improvement & quality control
- Experienced in MWTherapy and EMR for clinical documentation and patient scheduling
- Proficient in Microsoft Office Suite and Google Workspace
Certification
- Licensed Physical Therapist Assistant – Rhode Island Department of Health (Valid through 5/2028)
- NASM Certified Personal Trainer (Valid through 8/2027)
- CPR/AED Basic Life Support (Valid through 4/2028)
Languages
English
Native or Bilingual
Timeline
Licensed Senior Physical Therapist Assistant & NASM Certified Personal Trainer
Gaffney Physical Therapy
10.2018 - Current
Senior Administrative Assistant
Law Office of Adam Rose
08.2016 - 05.2018
Senior Risk & Compliance Specialist – Home Equity Lending Risk
Citizens Bank, N.A.
09.2011 - 09.2016
Risk & Compliance Specialist – Home Equity Lending
Citizens Bank, N.A.
08.2007 - 09.2011
Bachelor of Science - Business Management & Technology
Rhode Island College
Associate of Applied Science - Physical Therapist Assistant
New England Institute of Technology