Shana English
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Afterschool Counselor/Family Programming Attendant
Bob Sierra YMCA
Tampa, Florida
05.2024 - Current
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Ensured that all rules were followed.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Held emergency drills to ensure that everyone was prepared for any situation.
- Maintained accurate records of attendance, behavior, and medical information for each camper.
- Collaborated with other counselors to create fun learning experiences for campers.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Provided first aid when needed in accordance with established procedures.
- Engaged in conversations with individual children about their interests, concerns, goals.
- Resolved conflicts between campers using effective communication strategies.
- Managed disciplinary issues according to established policies and procedures.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
Membership Specialist/Building Supervisor
James P. Gills Family YMCA
New Port Richey, Florida
08.2023 - Current
- Processed membership applications and documents accurately and efficiently.
- Assisted members with inquiries regarding their accounts, benefits, and services.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service to all members.
- Created customized marketing campaigns to promote new or existing products and services.
- Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Conducted regular inspections of buildings to identify potential hazards or areas needing repair or improvement.
- Enforced building policies and procedures to keep facility safe for staff and visitors.
Social Media Manager
Trinity College of Florida
Trinity, FL
08.2020 - 04.2024
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Assisted in developing strategies for increasing followership and engagement rates.
- Ensured compliance with company policies when publishing content online.
- Managed the daily operations of all assigned social media accounts.
Kitchen Hand
Belligiere Enterprises
New Port Richey, FL
08.2020 - 08.2023
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Acquired new skills to support team and further accommodate customer needs.
- Received deliveries of food items and stored them properly.
- Disposed of garbage according to health regulations.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers to sanitize dishes and silverware.
- Followed recipes accurately while adhering to portion control standards.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Maintained order and cleanliness of work areas to conform with health codes.
Fast Food Team Member
Steak N Shake
New Port Richey, FL
02.2021 - 10.2021
- Prepared food items according to company recipes and standards.
- Greeted customers in a friendly manner and took orders accurately.
- Cleaned and maintained the dining area, kitchen equipment, and counters.
- Operated cash registers to process customer payments efficiently.
- Maintained knowledge of current menu items and promotions.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
Child Care, Summer Camp and Party Attendant
Bob Sierra YMCA
Tampa, FL
02.2018 - 10.2020
- Assisted parents in developing child care plans that met their individual needs.
- Organized activities such as games, arts and crafts, music, outdoor play, and educational lessons to stimulate children's physical, emotional, and intellectual growth.
- Provided guidance to children regarding appropriate behavior.
- Developed positive relationships with parents and guardians by communicating regularly about their children's progress.
- Encouraged creativity through art projects or other activities designed to foster imagination.
- Implemented behavioral management strategies when necessary to maintain a safe learning environment for all students.
- Managed emergency situations calmly while ensuring the safety of all students involved.
- Enforced rules relating to safety procedures such as handwashing or fire drills.
- Assisted with cleaning tasks around the facility including washing dishes, sweeping floors.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
Education
Bachelor of Arts - Elementary Education
Trinity College of Florida
Trinity, FL05-2026
High School Diploma -
Tampa Bay Christian Academy
Tampa, FL06.2020
Skills
- Attention to Detail
- Social Media
- Critical Thinking
- Safety Understanding
- Safety Awareness
- Activity Planning
- Child Supervision
- Fast Learner
- Punctual and Reliable
- Verbal and Written Communication
- Active Listening
- Email and Telephone Etiquette
Certification
- First Aid (Infant, Child and Adult)
- CPR and AED (Infant, Child and Adult)
Timeline
Afterschool Counselor/Family Programming Attendant
Bob Sierra YMCA
05.2024 - Current
Membership Specialist/Building Supervisor
James P. Gills Family YMCA
08.2023 - Current
Fast Food Team Member
Steak N Shake
02.2021 - 10.2021
Social Media Manager
Trinity College of Florida
08.2020 - 04.2024
Kitchen Hand
Belligiere Enterprises
08.2020 - 08.2023
Child Care, Summer Camp and Party Attendant
Bob Sierra YMCA
02.2018 - 10.2020
Bachelor of Arts - Elementary Education
Trinity College of Florida
High School Diploma -
Tampa Bay Christian Academy
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