Shana Finley
Bartow, FL US,FL
Overview
8
8
years of professional experience
Work History
Receiver
Publix Warehouse
Lakeland, FL
08.2024 - Current
- Compared shipping orders and invoices against contents received to verify accuracy.
Warehouse Replenishment Operator
Publix Distribution
Lakeland, FL
06.2024 - 08.2025
- Stocked designated items on shelves for selectors.
Forklift Operator
Publix Distribution
Lakeland, FL
02.2024 - 07.2025
- Transported goods between warehouse locations according to storage needs.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Help Desk Representative
Midflorida Credit Union
Lakeland, FL
08.2023 - 02.2027
- Provided technical assistance to customers over the phone and via email.
- Monitored help desk tickets to ensure timely resolution of customer inquiries.
Customer Care Specialist
Primo Water
Lakeland, FL
04.2023 - 06.2024
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Forklift Operator
Publix Distribution
Lakeland
06.2022 - 02.2023
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Sales and Service Representative
Opentech Alliance
Phoenix, AZ
07.2020 - 07.2022
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Reviewed and updated account information in company computer system.
- Provided accurate information about products, prices and services.
Financial Service Representative
GC Services
Lakeland, FL
05.2019 - 05.2020
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Education
Associate of Arts -
Polk State College
Winter Haven, FL01-2021
Skills
- Microsoft Word, excel, powerpoint, teams and Outlook proficiency
- File Management
- Schedule and calendar management
- Sales experience
Contact
Bartow, FL US, FL 33830
Timeline
Receiver
Publix Warehouse
08.2024 - Current
Warehouse Replenishment Operator
Publix Distribution
06.2024 - 08.2025
Forklift Operator
Publix Distribution
02.2024 - 07.2025
Help Desk Representative
Midflorida Credit Union
08.2023 - 02.2027
Customer Care Specialist
Primo Water
04.2023 - 06.2024
Forklift Operator
Publix Distribution
06.2022 - 02.2023
Sales and Service Representative
Opentech Alliance
07.2020 - 07.2022
Financial Service Representative
GC Services
05.2019 - 05.2020
Associate of Arts -
Polk State College