Hi, I’m
Shana Fitzgerald
Wilmington,DE
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to quickly adapt to new environments. Committed to contributing to team success while seeking opportunities for professional development. A positive attitude and dedication to continuous learning drive a strong desire to excel in any role. Prepared to leverage these strengths to make a meaningful impact within an organization.
Overview
27
years of professional experience
Work History
Crozer Chester Medical Center
Surgical Scheduler
07.2022 - 05.2025
Job overview
- Scheduled surgical procedures, ensuring optimal utilization of operating room resources.
- Coordinated with surgical teams to confirm patient readiness and procedure details.
- Managed pre-operative patient communications, enhancing satisfaction and compliance.
- Utilized electronic health record systems for accurate scheduling and documentation.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
Crozer Health
Drug and Alcohol Secretary
04.2018 - 07.2022
Job overview
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Stein Mart
Shoe Department Lead
02.2016 - 03.2018
Job overview
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Implemented visual merchandising strategies to enhance customer engagement and sales.
- Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
Applied Bank
Customer Assistant Specialist
03.2004 - 02.2014
Job overview
- Managed collection accounts, ensuring timely payments and adherence to company policies.
- Negotiated payment arrangements with clients, improving recovery rates through effective communication techniques.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
Apria healthcare
Lead Accounts Receivable Representative
06.1998 - 03.2003
Job overview
- Monitored accounts to verify compliance with payment terms and schedules.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Analyzed payment trends to identify potential issues and optimize collection strategies.
Education
BETA Training ServicesSwarthmore, PA, USA
Medical Secretary
Chester High SchoolChester, PA, USA
High School Diploma
Skills
- Effective organizational skills
- Quick adaptability to new information
- Polite and professional demeanor
- Strong negotiation abilities
- Proficient in managing multiple tasks
- Dependable and honest
- Experienced in software utilization
- Effective communication
- Front office operations
- HIPAA compliance
- Critical thinking
- Call center operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Surgical Scheduler
Crozer Chester Medical Center
07.2022 - 05.2025
Drug and Alcohol Secretary
Crozer Health
04.2018 - 07.2022
Shoe Department Lead
Stein Mart
02.2016 - 03.2018
Customer Assistant Specialist
Applied Bank
03.2004 - 02.2014
Lead Accounts Receivable Representative
Apria healthcare
06.1998 - 03.2003
Chester High School
High School Diploma
BETA Training Services
Medical Secretary