Summary
Overview
Work History
Education
Skills
Timeline
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Shana Foster

Fort Wayne,IN

Summary

Dynamic customer service professional with experience at Solar Tan, excelling in client consultation and conflict resolution. Demonstrated adaptability and resilience in high-pressure environments, enhancing customer loyalty and satisfaction. Proven ability to manage appointment scheduling while maintaining sanitation protocols, ensuring a welcoming and safe atmosphere for all clients.

Overview

8
8
years of professional experience

Work History

Customer Service / Tanning Associate

Solar Tan
01.2025 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests for products, services, and company information.

Hostess / Server / Customer Service

Club Room at the Clyde
08.2023 - 09.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Fast Food Cashier

Hardee's Restaurant
06.2021 - 08.2021
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.

Food Truck Operator

Ziffle's
06.2017 - 08.2021
  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.

Education

High School Diploma -

Foster Academy
Fort Wayne, IN
06-2022

Skills

  • Client consultation
  • Sanitation protocols
  • Adaptability and resilience
  • Appointment scheduling

Timeline

Customer Service / Tanning Associate

Solar Tan
01.2025 - Current

Hostess / Server / Customer Service

Club Room at the Clyde
08.2023 - 09.2024

Fast Food Cashier

Hardee's Restaurant
06.2021 - 08.2021

Food Truck Operator

Ziffle's
06.2017 - 08.2021

High School Diploma -

Foster Academy

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Shana Foster