Shana Gilliland
Jackson
Summary
Dynamic and reliable professional with a proven track record at Holzer Assisted Living, excelling in team collaboration and communication. Adept at enhancing resident experiences while adhering to dietary guidelines. Known for self-motivation and attention to detail, ensuring high-quality service and fostering a positive environment for clients. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
Work History
Dietary Aide
Holzer Assisted Living
Jackson
11.2024 - Current
- Collaborated with team to deliver timely service of items.
- Set tables before patients arrived to maintain meal plan productivity.
- Set up trays and food service carts to deliver food to residents.
- Engaged with residents to provide positive and enriching experiences.
- Checked temperatures of hot food before serving it to patients and residents.
- Prepared and served meals according to dietary guidelines.
Dispatcher
Jackson Transportation
Jackson
08.2021 - 09.2024
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Home Health Aide
Family Senior Care
Jackson
11.2012 - 11.2020
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Documented care provided and submitted notes to supervisor.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided emotional support and companionship to patients.
- Maintained clean and well-organized environment for client happiness and safety.
- Delivered high level of assistance with cooking, meal preparation and shopping.
Assembly Line Worker
Bellisio Foods
Jackson
04.2009 - 05.2012
- Provided assistance in other departments when needed.
- Maintained safe food handling practices to prevent germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
High School Diploma -
Soto Academy Homeschool
Jackson, OH05-2007
Skills
- Self motivation
- Attention to detail
- Team leadership
- Problem-solving
- Team collaboration
- Communication skills
- Companionship
- Reliability
Timeline
Dietary Aide
Holzer Assisted Living
11.2024 - Current
Dispatcher
Jackson Transportation
08.2021 - 09.2024
Home Health Aide
Family Senior Care
11.2012 - 11.2020
Assembly Line Worker
Bellisio Foods
04.2009 - 05.2012
High School Diploma -
Soto Academy Homeschool
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