Shana Gorslene
Tacoma,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Educator
Lululemon
01.2023 - Current
- Effectively educate guests on the fabrics, features, fit and function of our products, culture and the communities we belong to
- Display excellent customer service and make all guests feel happy and empowered with their decisions
Seasonal Visual Merchandising Specialist
Lululemon
11.2024 - 01.2025
- Enhanced store aesthetics by creating visually appealing merchandise displays and window installations.
- Collaborated with store leadership to ensure visual standards were met and enhance guest experience.
- Executed VM flips, including mannequins, and marketing in accordance with company standards
- Connect with guests and ensure they get education on products for their direct needs, while providing a welcoming and inclusive environment.
Department Specialist
Calvin Klein
01.2022 - 01.2023
- In charge of visual standards and merchandise
- Execute floor plans and keep up with replenishment and back stock
- Provide excellent customer service while showing passion for the brand
- Marketing and merchandising
Sr Brand Ambassador
01.2021 - 01.2022
- Provide brand knowledge and leading brand ambassadors by example
- Keeping up with standards
- Putting product knowledge to use by recommending denim and other items to guests to give them a great styled experience
- Took over manager responsibilities when needed such as leading segments and brand ambassadors when needed and was a key holder
Sales Associate
Victoria’s Secret
01.2017 - 01.2020
- Gained product knowledge while assessing and sizing guests to their needs
- Recommend products that fit with their lifestyle such as intimate wear for specific events
- Made sure guests felt comfortable and confident in product
- Would lead on cash wrap to ensure customers got a quick and great overall customer experience
Education
Bachelor of Science - Business Administration Human Resource Management
Western Governors University
12-2025
Skills
- Leadership
- Communication
- Customer Service
- Merchandising
- Organization
- Quick-Learner
- Public Speaking
- Flexibility and adaptability
- Team collaboration
- Empathy and patience
- Product knowledge
- Seasonal displays
Timeline
Seasonal Visual Merchandising Specialist
Lululemon
11.2024 - 01.2025
Educator
Lululemon
01.2023 - Current
Department Specialist
Calvin Klein
01.2022 - 01.2023
Sr Brand Ambassador
01.2021 - 01.2022
Sales Associate
Victoria’s Secret
01.2017 - 01.2020
Bachelor of Science - Business Administration Human Resource Management
Western Governors University
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