Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Shana Gotthardt

Shana Gotthardt

Leesburg,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Nurse Extern

Phoebe Putney Memorial Hospital
12.2023 - Current
  • Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
  • Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
  • Recorded vital signs and glucose readings of patients and documented information in Meditech.
  • Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.

Guest Service Representative

Place On The Pointe
08.2021 - 12.2022
  • Enhanced guest satisfaction by providing exceptional customer service before and during check-out.
  • Collaborated with team members to handle guest requirements from arrival to check-out.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone and in-person communication.
  • Trained new employees in customer service to provide personalized interactions with each guest.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean store front.

Guest Service Representative

Nothing Bundt Cakes
02.2020 - 07.2021
  • Enhanced guest satisfaction by providing exceptional customer service.
  • Trained new front-of-house employees to deliver excellent customer service according to brand standards.
  • Cross-trained in back-of-house skills for professional development.
  • Resolved guest complaints diplomatically to maintain a positive business reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Education

Bachelor of Science - Nursing

Georgia Southwestern State University
Americus, GA
12.2024

Skills

  • Direct Patient Care
  • Compassionate Care
  • Patient Needs Assessment
  • Feeding Assistance
  • Vital signs monitoring
  • Infection Control
  • BLS Certified
  • Interpersonal and Written Communication

Timeline

Nurse Extern

Phoebe Putney Memorial Hospital
12.2023 - Current

Guest Service Representative

Place On The Pointe
08.2021 - 12.2022

Guest Service Representative

Nothing Bundt Cakes
02.2020 - 07.2021

Bachelor of Science - Nursing

Georgia Southwestern State University

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Shana Gotthardt