Shana Hayden

I am the fit model for Sunsets and Birdsong brands.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

• Adapted quickly to changing environments for continued professionalism under pressure.
• Remained focused, motivated and professional throughout long shoots and events.
• Secured repeat bookings through outstanding professionalism and versatility.
• Promoted products and services by posing for commercials, live shows, and photo shoots.
• Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
• Performed well under pressure in fast-paced environments like runway shows or photoshoots ensuring timely project completion.
• Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
• Showcased diverse clothing styles in runway shows, contributing to successful product launches and sales growth.
• Worked closely with designers to represent their vision accurately, ensuring garment fit and styling met expectations.
• Gained exposure for smaller businesses by modeling for local boutiques and designers, ultimately increasing their sales.
• Provided valuable feedback on garment fit and comfort, aiding designers in refining their collections.
• Enhanced product placement effectiveness by meticulously following styling directives during shoots.
• Collaborated closely with photographers to capture essence of designs, significantly enhancing campaign visuals.
• Elevated brand awareness by engaging in high-profile fashion shows across globe.
• Cultivated extensive professional network, opening doors to collaborative opportunities with industry leaders.

I was the fit model for RL Sport, Blue, and Black Label, it was run under the licensee of Apparel Ventures.

I traveled all over the world modeling with various agencies right after high school. Milan, Munich, Paris, Hamburg, New York, Atlanta, and my home Los Angeles.